Blogs - Customer Interaction Platofrm | Cloud Based Call Center

September 1, 2023 • 0 Comments AI Fused With Human Interaction – Enhanced Customer Experience

Are you curious about how AI can adapt to your unique business needs while preserving...

August 23, 2023 • 0 Comments Top 10 Benefits of Using AI Bots in Customer Service

Why are AI bots important in customer service? AI bots have revolutionized customer service, providing...

August 10, 2023 • 0 Comments Essential Features to Look for in a Cloud Call Center Solution

Gartner projects that the rate of automation in agent interactions will increase by 5X and...

July 26, 2023 • 0 Comments Enhancing Customer Engagement in Retail with WhatsApp for Business

According to sources, 68% of users refer to WhatsApp as the easiest method of contacting...

July 13, 2023 • 0 Comments The Future of Predictive Dialer In CX: Emerging CX Trends and Technologies

Did you know that Predictive dialers are known to increase agent talk times by up...

virtual call center software, customer-centric CX in Ed-Tech

June 23, 2023 • 0 Comments Customer-Centric CX Approach in the Ed-Tech Sector : Need For Virtual Call Center Software

Did you know that prioritising a customer-centric CX approach in the Ed-Tech sector leads to...

CX in ecommerce, cloud call center solution

June 19, 2023 • 0 Comments CX Trends in Ecommerce : Ace With A Cloud Call Center Solution

The e-commerce landscape is constantly evolving, with new technologies and trends emerging all the time....

May 16, 2023 • 0 Comments The Significance of Emotional Intelligence in Customer Service

What is emotional intelligence (EQ)? Emotional intelligence (EQ) is defined as the ability to perceive...

May 16, 2023 • 0 Comments Customer Experience at Your Fingertips: The Role of Mobile in Travel and Tourism CX

Customer experience has become a vital aspect of modern business. As more than $4.6 trillion...

April 26, 2023 • 0 Comments 4 Effective Ways to Truly Personalised Customer Experience in Fintech

Importance of Personalised CX in Fintech Fintech is a dynamic industry. It is one of...

April 10, 2023 • 0 Comments Top CX Trends Reshaping Healthcare In India

As the healthcare industry in India continues to expand, customer experience is becoming increasingly important....

March 24, 2023 • 0 Comments How To Maximise the ROI of Your Cloud Call Center Solution?

According to a recent report by MarketsandMarkets, the global cloud-based contact center market is expected...

March 14, 2023 • 0 Comments How is Cloud Call Center Solution Revolutionising Insurance Customer Experience?

According to a study, 83% of customers are willing to share their data with insurers...

February 21, 2023 • 0 Comments How to maximise your CX efforts with intalk.io and LeadSquared C integration?

What is LeadSquared CRM? LeadSquared CRM is a versatile, cloud-based marketing automation and CRM solution...

February 21, 2023 • 0 Comments How intalk.io and Kapture CRM Integration works?

By Kapture CRM integration with Intalk, you can efficiently follow up on inbound leads, save...

January 23, 2023 • 0 Comments The Future of Customer Service in Banking in 2023

Current state of CX in Banking The present state of customer service in banking has...

customer experience in the gaming industry

January 10, 2023 • 0 Comments How To Design a Winning Customer Experience In Gaming Industry

The customer experience (CX) is a game changer for companies across all industries. From airlines...

December 28, 2022 • 0 Comments How Conversational AI Can Revolutionise The Healthcare Industry

The Technology has the power to change the way doctors, patients, and third-party support staff...

December 9, 2022 • 0 Comments 5 CX Trends That Will Dominate In 2023 & Beyond

For the customer experience (CX) industry over the past few years. The industry has grown...

November 28, 2022 • 0 Comments How To Use Customer Interaction Insights, Not Just Collect Them

You might have heard that customer interaction insight is critical for every business. But how...

November 7, 2022 • 0 Comments Crack The CX Spectrum – The Anatomy Of Customer Engagement And Loyalty

Customer engagement and loyalty are the holy grail. Organisations spend huge sums of money to...

October 27, 2022 • 0 Comments How intalk.io CTI integration simplifies Customer Support?

A CTI integration is the connection between two different software applications like Salesforce CTI Integration,...

October 11, 2022 • 0 Comments How intalk.io And Hubspot Work Together?

Hubspot has a calling integration with intalk.io so you can use your existing number for...

September 19, 2022 • 0 Comments How New-Age Quality Management Process Can Improve Your Call Center Operations

Have you ever considered how a new-age quality management process can improve your call center...

intalk.io supports multi-channel interactions

September 5, 2022 • 0 Comments intalk.io: A New Way To Handle Multi-Channel Interactions

Dealing with multi-channel customer inquiries is a considerable challenge for every business. In recent years,...

August 22, 2022 • 0 Comments Customer Engagement In The Fintech Industry: How Fintech Companies Can Use intalk.io For Customer Engagement?

some quick features that intalk.io cloud call center solution can help you in elevating your...

August 10, 2022 • 0 Comments 7 Predictive Dialer Industry Use Cases For Customer Engagement

Predictive Dialer is considered as an essential tool in many industries like Banking, Insurance, Travel,...

July 30, 2022 • 0 Comments What Is The Future Of Outbound Dialer Software?

The future of outbound dialer software is not just about traditional dialing modes. It's about...

July 25, 2022 • 0 Comments How to Overcome the Challenges in Digital Customer Service Experience

In this article, we will talk about how companies can overcome the challenges of creating...

July 4, 2022 • 0 Comments What’s Next for CX and Contact Center in 2022

customer experience (CX) and contact center leaders, industries should already start investing in artificial intelligence...

June 16, 2022 • 0 Comments Messaging Best Practices For Better Customer Service

Practices For Better Customer Service

May 31, 2022 • 0 Comments How AI Chatbots Can Help Brands In Customer Acquisition

With more than 90% of consumers preferring to interact with brands via messaging, AI chatbots...

May 18, 2022 • 0 Comments Stay Connected With Customers Through WhatsApp Business

WhatsApp is a messaging app that allows users to chat with their friends, family and...

April 22, 2022 • 0 Comments Have you moved to the cloud contact center yet?

This is an important and unavoidable question. Cloud call center solutions are all the rage...

April 10, 2022 • 0 Comments Increase call connect and pickup rate to elevate your call center performance

For most businesses, attracting and converting leads is a crucial part of day-to-day operations. To...

March 28, 2022 • 0 Comments Why Should You Get Truecaller For Your Business

The contact center industry is always at risk of having unsatisfied customers, owing to spam...

March 10, 2022 • 0 Comments Improve Brand Loyalty With Personalised Customer Experience call center software

Building brand loyalty depends on guaranteeing that your customers return to your service. Loyal customers...

February 25, 2022 • 0 Comments Why Artificial Intelligence (AI) is the future of contact centre solution

How AI can improve the contact centre business Contact centres are at the core of...

February 18, 2022 • 0 Comments How To Manage Contact Center Workflow And Provide Better Customer Service

Why is contact centre workflow important? The remote work model was believed to be impossible...

February 7, 2022 • 0 Comments Improving Customer Experience And Filling The Gap In The Insurance Sector Through Contact Center Software

One thing that is certain in life is uncertainty. To reduce this uncertainty, people look...

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