What is an IVR service provider?  IVR stands for Interactive Voice Response. It is a...

The busiest times for any contact center are here. Every contact center is busy throughout...

intalk.io has been evolving and scaling the customer experience sector. We are not just a...

Let’s Talk,  The secret to a good experience isn’t the multiplicity of features on offer....

Salesforce is undoubtedly one of the best CRM you can use but it misses the...

  iCALL is a field action project of the Tata Institute of Social Sciences. iCALL...

Fortis Healthcare Limited an IHH Healthcare Berhad Company is an Indian multinational chain of private...

Contact Center is one of the busiest sectors across the globe. Due to the pandemic,...

The CX sector is changing and updating with the newest technologies. intalk.io is upgrading the...

Freshdesk is a ticketing software that prioritizes, categorizes and assigns tickets. It uses the combined...

  In the last few years, many of the lead generation & customer service chat...

Today 80% of buyers will pay more for a better customer experience! Customers don’t buy...

  Running BPO operations, or taking care of services like outsourced customer support, can be...

With the nation moving into a weekend lockdown, many offices are again shifting base to...

Healthcare providers are finding more easy and efficient ways to coordinate with the patients, solve...

  Many business owners perceive setting up a call center as daunting and tend to...

In January 2021, governments across many countries declared their vaccination drive. While this was a...

At intalk.io, we have been able to come up with various ground-breaking and innovative CX...

Intalk.io has been at the forefront of innovative and effective customer-centric solutions. We help businesses...

The year 2020 has been extremely challenging from the business perspective, and it will go...

While it still may be too early to write about the year that was 2020,...

With news of the global markets opening up, various sectors such as collection agencies, call...

The need for better customer experience is driving most businesses towards better and more innovative...

There are many ways to improve the customer experience of an organization. Keeping customers happy...

About Salesforce: Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California....

Closing a deal is just the beginning of a relationship, a great deal of effort...

Customer service has come a long way from where it was. With the advent of...

“In God we trust; all others must bring data” -William Edwards Dening Contact centers are...

Technology is revolutionizing the way that hospitals operate today. Patient care has evolved from merely...

Calling is considered to be one of the most effective ways to generate quality leads....

What do you do when your credit card gets stolen? If your house catches fire...