Boost Sales & Brand Loyalty

In today’s digitally active times, customers have started using multiple interaction channels & devices to shop online. Many e-commerce brands, however, still struggle to properly incorporate modern Customer engagement channels such as SMS, Chat, Video, etc. with their operational business strategy.
UCBox.io, our Customer Interaction Management Solution, enables E-commerce brands to substantially streamline their customer communications across multiple engagement channels. It empowers E-commerce brands to create & nurture a loyal customer base by enabling them to deliver exceptional Customer Experience.
UCBox.io integrates all customer interaction end-points into one potent & dynamic platform, helping E-commerce brands to gain invaluable Customer behavior insights allowing them to customize & personalize their Customer service & thus differentiate themselves from the competition.

Benefits

  • Timely response to customer queries & complaints
  • Key metrics tracking & reporting in real time
  • Quicker Customer Issue Resolution & Ticket Management
  • Reduced Customer acquisition cost
  • Improved Average Handle Time
  • Improved CSAT & Net Promoter Score
  • Voice & Chat based Customer Service

Features

  • Multi-channel communication platform
  • KPI driven visual dashboards
  • Centralized setup
  • CRM Integration
  • WebRTC based enterprise telephony functionalities
  • Social Media channel Integration
  • Click 2 Call
  • Multi-level Disposition labelling
  • Live Chat & Chatbot

Our Other Products

A voice Recording Solution
Simplifying Customer Support solution
OpenPBX.io
Enterprise IP Telephony Solution
An Intelligent Chat Box
WhatsApp chat