Intalk.io
A BFSI
Multi-Channel Contact Center Platform

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Customer Experience
is the new battlefield for businesses

  • A Walker study found that by the end of 2020 , customer experience will overtake price and product as the key brand differentiator.

  • According to a 2015 study by Engine, the BFSI sector rated last in a comparison of other major industries in a Customer Experience Survey

This is the opportunity to up your game in the CX arena
and maximize your customer base.

How Intalk.io can contribute
to improving your overall CX

A Conversational Bot

  • Provides 24/7 assistance
  • Instantly resolves FAQ’s
  • Reduces dependence on Customer Support

Help desk Support

  • Help desk Support integrated to help you manage support-tickets across all channels
  • Convert queries into Tickets
  • Prioritize issues according to escalation

Other Features:

Switch conversations and interactions across different channels

Integrate Backends – Integrate all the interaction channels into one platform

Intelligent reporting and analysis for better decision-making and management

Empower your Agents by getting access to intelligent contact Insights

Improved scalability and faster deployment

Significant Benefits

Easy Scalability

Increase your ROI by improving scalability effortlessly

Reduced TCO

Significantly reduce your cost of set up by adopting our cloud-based solution

Increased Productivity

Increase productivity by creating an automated environment

Workforce Flexibility

Improve workforce flexibility by enabling agents to work on-the-go

Enhanced Customer Experience

Improve Customer Experience by converging all the channels such as Social Media, emails, calls, and SMS into one platform

Intelligent Reporting and Analytical DashBoard

Make insightful and meticulous decisions with Intalk.io’s Interactive Analytical DashBoard

Customer Experience

Is the major Differentiator Between an Average and a Great Service

  • The average response time for companies on Facebook is 1 day, 3 hours, and 47 minutes. Yet, 85% of customers on Facebook expect a response from companies within six hours.

    – Eptica
  • The average response time for companies on Twitter is one day, seven hours, and 12 minutes. Yet, 64% of customers on Twitter expect a response from companies within one hour.

    – Eptica
  • When it comes to making a purchase, 64% of people find customer experience more important than price.

    – Gartner

Our Success Stories

60+

Years Of Management
Team Experience

20+

Countries
Catered To

300+

Deployments

12+

Business Verticals

1 Million+

Interactions
Handled / Day

Our Recognitions in the CX Arena

ChannelWorld Premier 100 Awards & Symposium 2017

Honorable Mention at CIOReviewIndia, June 2019

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