real time monitoring in call center

Create Exceptional Customer Experience
While Mitigating Major Pain Points
For The Customer

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Call Center Dashboard Software

With the help of our dynamic solutions Startups can create & nurture loyal customers Right from the beginning!

Customers nowadays are always digitally connected & online. This means that their purchase decisions & buying journeys now involve multiple channels or end-points. In this increasingly complex ecosystem, it becomes imperative for Startups to define & control multiple engagement channels, to deliver consistent Customer Experience across all devices & touch-points.

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Multi-Channel Contact Center Software

UCBox.io, our Multi-Channel Contact Center Software offers Startups the ability to leverage every Customer Interaction to improve their brand’s perception with a holistic approach to Customer Experience (CX).

  • Automated call distribution
  • Advanced ivr & call queue management
  • Third-party integration
  • Call recording
  • Multi-level dispositions
  • Real-time performance monitoring
  • Historical customer interaction reports

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Enterprise IP Telephony Solution

Our Enterprise IP Telephony Solution, Openpbx.io, is a modern telephony solution which delivers offers a wide range of significant advantages over traditional analog (legacy) systems. It is specifically designed to simplify interactions and cultivate a knockout communication experience.

  • Call queuing
  • Call barge / eavesdrop / intercept
  • Call broadcast
  • Call flows
  • Extensions
  • Contacts

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Simplifying Customer Support

HelpInbox is a new age customer support suite that empowers you with everything and anything required in delivering exceptional experience to your customers.

  • Canned responses
  • Handshake mode
  • Knowledgebase
  • Automate response
  • Auto-assign
  • Motivational dashboard
  • Multiple SLA policies Mangement
  • Performance analytics

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Our Other Products

A voice Recording Solution

An Intelligent Chat Box

What Our Clients Have To Say

  • “Ever since deploying Intalk.io Customer Support Solution, our customer engagement and retention rates have constantly been on the rise! From a customer’s perspective, the overall experience has been phenomenal. We look forward to doing many more projects with Intalk.io.”
    Mr. Ashish Gopal Saxena
    Chief Technology Officer at UGRO Capital Ltd
  • “We were looking for a solution that could be seamlessly integrated with our backend softwares. Our business model requires getting clients onboard on the fast track. Intalk.io empowered our agents with a single-screen interface for multiple tasks which subsequently helped us provide a seamless experience for all our customers. Intalk.io is a highly efficient and customer-oriented solution and we recommend it for all contact center requirements.”
    Mr. Suraj Sarda
    Chief Accounts & Finance Officer at Astute Group
  • “We couldn’t have found a better contact center solution to help us independently handle all the customer queries across all our 12 brands. Intalk.io seamlessly integrated into our existing CRM, making available all the details of the telephony in our CRM itself and providing us with exceptional reporting and monitoring abilities. We have witnessed a tremendous growth in productivity - around 29% - after employing Intalk.io as our contact center solution. I would personally recommend Intalk.io for all businesses that would like to enhance their customer experience..”
    Mr. Mukhtar Ansari
    Associate Vice President - Information Technology & Infrastructure - Rebel Foods
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