Debt collection is not an easy business. We understand the rules and regulations that a debt management company has to follow, especially if you are running a US-based BPO. Making even a minor mistake can cost you a lot of money.
Intalk.io’s debt collection software is designed to ensure that you can follow all the regulations to the minutest details. Our custom-made debt collection software will facilitate the work of your collection agents and give you an edge over your competition.
Debt Recovery Solution – Collection Supervisor
As a debt collection supervisor, your team’s performance is your primary responsibility. Training new agents can be quite a challenge, given the fact that there are many guidelines that need to be followed while making debt collection calls.
Intalk.io’s debt collection software provides supervisors with the following features:
- Call barge in
- call snoop
- call whisper
- call conference
- Call transfer
Debt Recovery Solution – Quality Monitoring Supervisor
The responsibilities of following the guidelines of the government fall squarely on the shoulders of the quality monitoring team. Intalk.io’s debt collection software is designed to ensure that the quality monitoring team has all the necessary tools to ensure that the debt collection agents follow all the guidelines while making their calls.
Recordings: Access all the call recordings between your collection agents and the debtors
Historical data: Access all the call and productivity reports of your collection agents
Quality Analytics: Study the recordings of all your collection agents and send scheduled emails to your supervisors
The More Calls you Make, the More Money you Take!
Increase calling efficiency, make more calls in less time; skip voicemails and busy lines.
Kirk is one of the best collection agents that you have, but you know that he can do better. He makes calls back to back but wants to improve even further. How can you help him?
A Predictive Dialer!
A dialer that makes automatic calls and significantly improves the productivity of your agents. Given are a few features of Intalk.io’s predictive dialer:
- Detects busy lines and answering machines and avoids it so that you reach straight to the contact
- Places calls without manually dialing
- Predicts when your call is about to end, and pre-dials numbers
Debt Recovery Solution – Automatic payment Reminder & Broadcaster
Intalk.io’s debt collection software captures the immediate attention of your audience by sending pre-recorded messages and voice recordings to numerous recipients at once. How can it help you?
- Send reminders to debtors of their upcoming payments
- Broadcast your services to your potential clients
Debt Recovery Solution – Call them when you should!
Each country has different laws on when you can make debt collection calls. In India, you can make debt-related calls only from 7 am to 9 pm, while in the US, the timings vary from state to state. Intalk.io’s debt collection software ensures that you do not make calls on the timings that violate the guidelines of the government.
Set and run campaigns according to time zones. Don’t get sued by calling at the wrong time at the wrong place.
Debt Recovery Solution – DNC List Management
In the US and many other countries, if a person explicitly requests you not to make calls, it is against the law to call them any further.
With the Intalk.io debt collection software, you can flag such a contact and make sure that you never accidentally call them again.
Debt Recovery Solution – Dynamic Campaign Execution
Run campaigns according to your requirements and get maximum responses.
Maximize your team’s productivity! Intalk.io’s debt collection software allows you to execute multiple campaigns at one time and consequently optimizes your overall campaign results.
Debt Recovery Solution – Intelligent Prompts (CTI Pop ups)
Get information on the debtors while making calls. Intalk.io’s debt collection software prompts important information such as:
- Original creditor’s name
- How much money is owed
- Address details
- Year of loan
- Details of previous conversations
Debt Recovery Solution – Meeting & Callback Scheduler
Intalk.io will remind your agents of a task that they have to do on a particular day:
- If your agents have a meeting that they wish to attend at a certain time
- If a debtor promises to make payments on a certain day or time
Debt Recovery Solution – Assign breaks to your agents
In debt collection processes, break times need to be well coordinated. Supervisors need to ensure that break timings do not interfere with the everyday campaigns.
- Give a reminder to your agents for their break time
- Route calls to other agents while an agent’s on break
- Easily track lunch, tea, washroom and other breaks that your agents usually take
What Our Clients Have To Say
“Ever since deploying Intalk.io Customer Support Solution, our customer engagement and retention rates have constantly been on the rise! From a customer’s perspective, the overall experience has been phenomenal. We look forward to doing many more projects with Intalk.io.”
Mr. Ashish Gopal SaxenaChief Technology Officer at UGRO Capital Ltd
“We were looking for a solution that could be seamlessly integrated with our backend softwares. Our business model requires getting clients onboard on the fast track. Intalk.io empowered our agents with a single-screen interface for multiple tasks which subsequently helped us provide a seamless experience for all our customers. Intalk.io is a highly efficient and customer-oriented solution and we recommend it for all contact center requirements.”
Mr. Suraj SardaChief Accounts & Finance Officer at Astute Group
“We couldn’t have found a better contact center solution to help us independently handle all the customer queries across all our 12 brands. Intalk.io seamlessly integrated into our existing CRM, making available all the details of the telephony in our CRM itself and providing us with exceptional reporting and monitoring abilities. We have witnessed a tremendous growth in productivity - around 29% - after employing Intalk.io as our contact center solution. I would personally recommend Intalk.io for all businesses that would like to enhance their customer experience..”
Mr. Mukhtar AnsariAssociate Vice President - Information Technology & Infrastructure - Rebel Foods