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300+ Customers | 15+ Countries | 12+ Business Verticals

What They Say About Us

Mr. Nadim Navde

Our tech ecosystem is a unique and intalk.io platform integrated seamlessly with our core systems and provided visibility on performance. We were able to reduce our abandoned calls, average wait times & increase the overall efficiency. We recommend the intalk.io platform to all healthcare service providers.

Mr. Nadim Navde
Director - Information Technology, Bahrain Specialist Hospital

Ms. Tanuja Babre

In emotional crisis and emergency, contact centers are crucial. Customers prefer live interaction during such situations. We are glad that we partnered with intalk.io to enable and deliver hepline services for iCALL, TISS (Mental Health Support Helpline). The platform is scalable enough to handle volumes and does intelligently call routing.

Ms. Tanuja Babre
Programme Coordinator, iCALL, Tata Institute of Social Sciences

Mr. Mukhtar Ansari

intalk.io helps us independently handle customer queries across our 12 brands. It seamlessly integrated into our existing CRM & provides exceptional monitoring and reporting capabilities. We have witnessed approx. 29% growth in productivity after deploying intalk.io

Mr. Mukhtar Ansari
AVP – Information Technology & Infrastructure, Rebel Foods
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Advanced Features for your office and remote teams

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Multiple Hosting Models

Choose Cloud, On-Premise or Hybrid

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Multi-Channels

Be available on voice and digital channels

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Intelligent IVR

Interact through multiple channels & platforms

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Intiutive Chatbots

Pre-build bot flows with personalized responses

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Advanced Quality Analytics & Reporting

Customize quality process & reporting

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Integrated Helpdesk

Track, priortize & resolve issues faster

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Industries Reached

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Banking, Finance & Insurance

Automate routine account inquires and drive activation

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BPO

Run multiple processes on single system and meet SLAs

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E-Commerce

Enhance your digital customer experience and ability to scale

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Government

Mange crisis, emergencies and citizen complaints seamlessly

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Healthcare

Improve your patient experience integrated with healthcare system

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Others

Drive sales and deliver great customer service

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