What is CRM?
Imagine having all of your customer information and interactions in one place, accessible from anywhere, at any time. With the right CRM, you can do just that!
At its core, Customer Relationship Management (CRM) is all about utilising data and technology to improve customer relationships. This can involve automating and streamlining various processes such as sales, marketing, and customer service, to create a more seamless and personalised experience for your customers. The result is a more informed and efficient approach to customer engagement that can lead to increased customer satisfaction, loyalty, and ultimately, revenue.
What is Kapture CRM and how does it work?
Kapture CRM is a cutting-edge Customer Support Automation platform that provides businesses with a comprehensive, all-in-one customer service solution. Unlike traditional CRMs that focus primarily on helpdesk functionality, Kapture CRM is specifically designed to meet the needs of businesses across a variety of industries.
Kapture CRM integration with intalk.io cloud telephony solution can bring numerous benefits to businesses. Here are a few ways in which integration of intalk.io and Kapture CRM can enhance the overall functionality:
- Improved customer experience: Integrating Kapture CRM with intalk.io enables businesses to offer a more seamless and efficient customer experience. With this integration, businesses can easily track and manage customer interactions, regardless of the channel they use to communicate with your business.
- Enhanced call management: Kapture CRM integration with intalk.io helps businesses to manage calls effectively, improve call centre operations, and enhance the overall customer experience.
- Increased sales productivity: With the integration, sales teams can access customer information and history during a call, which enables them to tailor their sales pitch and provide a more personalised experience for the prospect.
- Better data integration: Integrating Kapture CRM with intalk.io allows for better integration of customer data, including call logs and customer interactions.
How does intalk.io x Kapture CRM Integration work?
Handling calls while working on your CRM screen can be time-consuming as you have to switch between apps to manage interactions.
The good news is with the CTI integration of Kapture and intalk.io, you can now manage all calls from a single interface — without being forced to switch between systems. intalk.io and Kapture CRM integration can make things easier in the following ways:
- IB and OB Calls Integration: intalk.io is integrated with Kapture CRM via API-based integration for both inbound and outbound calls
- No Switching between Apps: In case of a call, Kapture CRM opens up intalk.io inside the same tab
- Integrated Customer Activity Tracking: The ticket and calling history of the caller are displayed inside Kapture CRM
- Single Disposition Mode: API-based disposition integration is available. At the time of disposition, the agent disposes of the interaction in Kapture CRM, and the data is pushed back to intalk.io
Takeaway
By Kapture CRM integration with Intalk, you can efficiently follow up on inbound leads, save precious time, and gather more information about your contacts’ behavior. The added efficiency and capabilities for your sales team will allow them to concentrate on connecting with the most important leads.
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