Revolutionize The Way You Interact With
Customers always share their experiences with each other. A good experience will reward you with loyal customers and subsequently, more references. A poor experience, on the other hand, will cost you more than a lost customer; it will lead to further negative publicity.
Having the right inbound contact center software can make a huge impact on the way your brand is perceived. Without a good inbound call center solution, dealing with a huge volume of inbound calls can be quite confusing for your agents, and as a result, it can lead to a steep decline in customer satisfaction. Intalk.io has best-in-class features such as an Intelligent IVR (IVR blog link), Automatic Call Distribution (ACD), Multi-Channel Interaction Handling, Web Self-Service (Chatbot), CTI Screen Pop-up and many others, to help provide a frictionless experience to your customers as reduce the Agent Handle Time (AHT) and improve First Call Resolution (FCR).
Features That Can Change The Game
Multi-Channel Interaction Handling
An inbound call center solution that empowers you to engage with your customers via their preferred interaction channel. Intalk.io streamlines Twitter, Facebook, Email, SMS, and calls seamlessly into one platform.
This feature of the inbound call center solution helps you attend to high call volumes with minimum resources. It can recognize & differentiate calls, facilitate the caller experience with ‘expected wait time’ and efficiently solve trivial queries without routing the call to a live agent. Our solution is compliant to PCI-DSS standards to ensure maximum security of all customer data.
Automatic Call Distribution (ACD)
An inbound call center solution that routes calls to the agent most suited to solve the issue! An inbound call center software that allows uniform load distribution of calls and ensures that each call is routed to the most appropriate available agent.
Meeting & Callback Scheduler
An inbound call center solution that gives you the ability to schedule callbacks, public & private meetings and meeting protocols directly from the dashboard.
An inbound call center software that helps you analyze the performance of your team, optimizes call quality and helps you stay in compliance with all industry standards and norms. Monitor and analyze the quality of all your calls effectively with Intalk.io.
A Spectacular Configuration Manager
An inbound call center software that allows business admins & supervisors to create and edit complex routing logic, queueing protocols, agent rights, and much more.
Multi-Level Disposition Labelling
A call center software solution that helps your agents label a call after completing a conversation. These labels can include “meeting scheduled”, “sales closed” or “abandoned call”. Create multiple disposition layers for better reporting and deeper insights.
Web Call Back
Provide immediate assistance! An inbound call center software that initiates an automatic callback to the customers that raise requests on your website.
CTI Screen Pop-Ups
An inbound call center software that makes available to agents all the information of a customer before getting involved in a conversation with them. An inbound call center software that gives you access to the customer profile and helps you get valuable insights about their past conversations and preferences in order to provide quick resolution of all queries.
An inbound call center software that empowers your management with advanced reporting and administrative interface abilities to manage and track campaigns. Also, track valuable metrics and crucial KPIs.
Always drive contextual conversations by connecting your customers to the same agent each time they call. A feature that improves the call experience and ensures speedy resolution of all customer queries.
An inbound call center software that empowers your agents to work on-the-go. InTalk.io can be installed on your mobile devices and laptops to help your agents deliver uninterrupted service to all your customers.
Customer Satisfaction Rating
Intalk.io gives your customers the option to rate their experience at the end of every interaction with your CC agents. This rating eventually helps your business determine the ‘Net Promoter Score’ NPS and their willingness to recommend your services or products to others.
Intelligent Contact Routing
A contact center solution that intelligently analyzes the nature of a call, and considering the priority of the call, routes it to various destinations such as, an IVR, voice mail, queues, a live agent and more.
A call center software solution that helps you monitor your agent’s activities and analyze their performance based on KPIs, campaigns and other valuable metrics with the help of an easy-to-use administration interface and advanced reporting.
Intuitive Interface Design
First Class Customer Service
Seamless CRM Integration
Customer Satisfaction Surveys
Easy to use Agent Desktop
Advanced Automated Dialers
Automated Greetings & Messages
WebRTC Based Telephony
Create a Memorable Experience for all
With intalk.io, ensure that all your customers have a personalized experience with each and every interaction. Empower your agents with a robust multi-channel platform to help them communicate seamlessly with all your customers.
With Intalk.io businesses can effectively expect:
- Enhanced your FCR (beyond 78%)
- Increase Agent Productivity (beyond 55%)
- Reduce Call Transfer Rates (below 32%)
- Decrease Average handle Time (below 51sec)
- Improve Net Promoter Score (beyond 24%)
Frequently Asked Questions
Can an inbound call software redirect the same customer to me each time he calls?
Yes, an inbound call software ensures that a customer is redirected to the same agent each time he calls. This results in friendlier conversations and saves the time of an agent in the aspect of getting acquainted with the customer’s queries before handling the call.
On a multi-channel inbound call software, which are the different channels on which I can interact with my customers?
A multi-channel inbound call software helps you interact with your customers through voice, SMS, email, Facebook and Twitter.
How can an inbound call software increase the efficiency with which I can respond to my customers?
An inbound call software has many features such as CTI screen pop-ups, that display the information of a customer whenever they call, an intelligent IVR that routes calls to the agent most skilled to handle the query and multi-channel interaction, that streamlines all the queries of customers on one platform.
What are the latest call routing features in an inbound call software?
An inbound call center software such as intalk.io has intelligent contact routing, which helps resolve the queries of a customer without routing it to an agent; unless it requires the expertise of that particular agent. This improves the overall agent productivity.
How can intalk.io help me if I miss a customer’s call?
If an agent is busy, intalk.io automatically calls the customer as soon as the agent becomes available. This feature is called the web callback feature.
What Our Clients Have To Say
“Ever since deploying Intalk.io Customer Support Solution, our customer engagement and retention rates have constantly been on the rise! From a customer’s perspective, the overall experience has been phenomenal. We look forward to doing many more projects with Intalk.io.”
Mr. Ashish Gopal SaxenaChief Technology Officer at UGRO Capital Ltd
“We were looking for a solution that could be seamlessly integrated with our backend softwares. Our business model requires getting clients onboard on the fast track. Intalk.io empowered our agents with a single-screen interface for multiple tasks which subsequently helped us provide a seamless experience for all our customers. Intalk.io is a highly efficient and customer-oriented solution and we recommend it for all contact center requirements.”
Mr. Suraj SardaChief Accounts & Finance Officer at Astute Group
“We couldn’t have found a better contact center solution to help us independently handle all the customer queries across all our 12 brands. Intalk.io seamlessly integrated into our existing CRM, making available all the details of the telephony in our CRM itself and providing us with exceptional reporting and monitoring abilities. We have witnessed a tremendous growth in productivity - around 29% - after employing Intalk.io as our contact center solution. I would personally recommend Intalk.io for all businesses that would like to enhance their customer experience..”
Mr. Mukhtar AnsariAssociate Vice President - Information Technology & Infrastructure - Rebel Foods