is the new battlefield for businesses
This is the opportunity to up your game in the CX arena and maximize your customer base.
Financial institutions and banking are the core of any economy in the world. It is important that the work flows seamlessly and that the banks time and again aim for customer delight. Interaction with the frontline employees, who are often called as the face of the company must be a pleasant experience so that there is a positive image of the company in the customer’s mind. Having said that, customer interaction is sensitive and hence it requires a Contact center software for financial institutions & banking to effortlessly troubleshoot customer queries and help them with their banking needs.
How Intalk.io Contact Center Software for Banking can contribute to improving your overall CX
When you attend a customer the moment they login to your website, they feel delighted and valued. A conversation bot helps you take care of the following things:
- It provides 24X7 assistance to your customers
- It instantly resolves FAQs
- It reduces dependency on customer support
Help desk Support
On a daily basis, the help desk agent receives numerous queries, complaints and requests that they need to sort out and rally it to the respective department. With the help of Contact center software for financial institutions & banking they can easily perform the task. Following are the tasks that your agent can perform effortlessly:
- The agent can manage support tickets across all channels
- Convert queries into tickets
- Prioritize issues according to escalation
Other Features – Intalk.io Contact Center Software for Banking
Benefits – Intalk.io Contact Center Software for Banking
Increase your ROI by scaling your business effortlessly with the help of Contact center software for financial institutions & banking.
Significantly reduce your cost of set up by adopting Intalk.io Contact Center Software for Banking
Automate your process so that you can use your resource for other important tasks. This will increase the productivity of your business.
For a business to grow it is really important to allow the agents to work on the go. With the help of Contact center software for financial institutions & banking, your agents can be productive even when they are not in the office.
Enhanced Customer Experience
Improve Customer Experience by converging all the channels such as Social Media, emails, calls, and SMS into one platform
Intelligent Reporting and Analytical DashBoard
Make insightful and meticulous decisions with Interactive Analytical DashBoard of Intalk.io Contact Center Software for Banking
The factor that differentiates between great customer service and an average one is customer delight.
Our Success Stories
Years Of Management
Handled / Day
Our Recognitions in the CX Arena
ChannelWorld Premier 100 Awards & Symposium 2017
Honorable Mention at CIOReviewIndia, June 2019