The education sector is witnessing a strong rise in competition, with many education institutes using the latest technology to stay ahead of the curve. Reaching out to students and keeping your existing students updated about all the courses and classes is becoming extremely difficult nowadays. In order to reach out to the right students and make your presence felt, you need an exceptionally powerful call center software for education.
A Multi-Channel Solution – Call Center Software for Education
Intalk.io’s education call center software will ensure that you provide speedy responses to all student queries. Students prefer connecting on different communication channels such as Facebook, Twitter, Whatsapp, calls, emails and SMS.
Whatever be their channel of communication, Intalk.io’s education call center software gives you the ability to handle conversations in the same platform so that you do not have to check your emails, social media, SMS separately.
Intelligent Routing – Call Center Software for Education
Route the calls of your students to the right agent with the help of intelligent call routing. If a student is looking for a particular course or wishes to speak to a particular expert, Intalk.io’s education call center software routes the student directly to that agent.
Automated callbacks – Call Center Software for Education
If a student gets in touch with you and all your agents are busy at that time, Intalk.io’s education call center software automatically calls back the student whenever the agent becomes available.
A Conversational Bot
An intelligent bot that interacts with your students and resolves all their queries.
Incase a student visits your website looking for information on courses or any other special offers, he doesn’t have to go through the whole website to find it.
A conversational bot will actively interact with the students and ask them what they are looking for and resolve all their queries without the intervention of a live agent. This helps in resolving the queries of an agent.
A Helpdesk Solution
Intalk.io’s customer engagement platform saves all student information to help your agents get better acquainted with students and interact with them better. It has a ticketing platform that helps your agents better interact with other agents also within the organization.
Self Service – Call Center Software for Education
Whenever a student calls, Intalk.io’s education call center software redirects the call to an IVR and if the query is repetitive and does not need the attention of an agent, it will be resolved without the intervention of an agent. Self service options can improve the productivity of your agent and help them focus on more important aspects of their job.
Flexibility and Scalability – Call Center Software for Education
Intalk.io’s education call center software is available on cloud and on-premise solutions.
The cloud solution can easily support an increasing number of agents, without any additional hardware installation.
Our Success Stories
Years Of Management
Handled / Day
Our Recognitions in the CX Arena
ChannelWorld Premier 100 Awards & Symposium 2017
Honorable Mention at CIO Review India, June 2019