Taking Care of Patients Beyond the Walls of the Hospital
The Healthcare sector has to deal with fatal situations on an everyday basis; providing uninterrupted assistance is a necessity in this sector. Agents have to deal with a large volume of inbound calls in the healthcare sector, hence, using contact center software for healthcare will automate the resolution of trivial queries and will help in enhancing the productivity of your agents and help you focus your resources on the more important matters at hand.
Features of Intalk.io
Contact Center Software for Healthcare
A contact center software for healthcare makes sure that your patients are supported and responded to, on calls, email, social media, webchat, and SMS without any kind of hindrance. A quick response will put your patients to ease and will also ensure them that their case is being considered.
Increased agent productivity
A contact center software for a healthcare solution that empowers your agents with all the necessary information (CTI pop-ups) to effectively resolve all patient queries, without having to inquire again.
An intelligent IVR will book your patients appointments and schedule them accordingly with any human intervention so that you can use your valuable resource for a much productive task.
A contact center software for healthcare solution helps you schedule reminders and callbacks to ensure that you never miss any meeting or follow-up.
Improved Appointment Scheduling System
As a hospital, you want to provide an overall experience with the help of a contact center software for healthcare solutions.
We design a customized appointment system that has the following features:
- Appointment Booking System: The appointment booking system allows the patient care team to manage appointment timings according to the hospitals and doctors’ schedules to avoid overbooking.
- Common Portal: A common portal is given to the front desk receptionists and patient care agents for better coordination of the appointment booking process.
- Login IDs: Doctors are provided a different login ID, to help them manage their schedules and appointments effectively.
- Automatic Reminders: Intalk.io sends automatic reminders and notifications to the patients if there is any change in their appointment.
Hospital Information System Integration
A contact center software for healthcare can be integrated with the Hospital Information System of the institution.
Following are the benefits:
- Patient care agents can easily handle calls on one window.
- Previously booked appointments are shown on the patient care agent UI.
- A unified view for patient care agents to handle patient queries more efficiently, as well as all information, was available on a single window.
Reporting and Supervision
Improvement is an ongoing process. The concept of kaizen works wonders when it comes to achieving long term goals in process improvement.
Intalk.io enables supervisors with precise stats within a single window. From total login hours, total talk time, call count (inbound and outbound), average duration (inbound and outbound), to pie graphs, these statistics help enhance the efficiency of work to a greater degree.
We arm the patient care agents with their own set of statistics that inform them the durations of login, time, ready, stop, pause, dispose, confer, transfer, mute, hold, call, manual, preview etc.
You got to position yourself in front of your customers to be seen.
You want your patients to be aware of the services that you provide and hence we offer you solutions that will amplify your marketing efforts.
Voice Blaster: A feature that helped send multiple voice recording and SMSes simultaneously in the most simplified manner to their existing patients and their potential patients.
Predictive Dialling: To make multiple calls at one time and reach out to maximum patients in minimum time.
Our Success Stories
Years Of Management
Handled / Day
Our Recognitions in the CX Arena
ChannelWorld Premier 100 Awards & Symposium 2017
Honorable Mention at CIOReviewIndia, June 2019