Contact Center Software for Travel and Tourism
Customer experience is what separates an average company from a great one.
Gone are the days when delivering a product or service was the main objective of a business. Nowadays, customers expect a personalized experience with every interaction.
To stay relevant in these competitive days, you must equip themselves with technology that will keep you ahead of the game and keep all your customers satisfied.
Most travelers are well known to use social media platforms to express themselves. In order to connect and maintain a relationship with your travel customers, it then becomes necessary to have multi-channel contact center software for travel and tourism industry
The competition in the travel industry is quite strong at the moment. With most businesses going online and providing new deals and offers on a continuous basis, a Contact Center Software for Travel and Tourism becomes a very useful tool in reaching out to customers.
An Uninterrupted service – Intalk.io for Travel
Intalk.io Contact Center Software for the Travel and Tourism Industry provides uninterrupted service with the help of features such as advanced IVR and an intelligent chatbot.
Intelligent IVR – Intalk.io for travel routes calls to your agents only if it deserves their attention. With the help of automation and self-service, Intalk.io’s IVR system for contact centers resolves trivial customer queries effectively on its own.
Update them with the best deals – Intalk.io for Travel
Intalk.io’s Contact Center Software for Travel and Tourism Industry keeps customers updated about all the best deals on flights and hotels available so that they can make impromptu trip decisions. The voice notification and the broadcast feature will empower you to send mass pre-recorded messages to all your customers.
Sticky Agent – Our Contact Center Software for Travel and Tourism connects your customers to the same agent each time they call so that they feel comfortable and connected during each conversation.
CTI Integration with CRM – Intalk.io for travel makes available all the information of your customers effortlessly right before interacting with them so that you never feel out of place when you talk to them.
Multi-Channel Support – Intalk.io for Travel
Travelers are very versatile! They use different channels such as SMS, social media, and calls to make themselves heard. Our Contact Center Software for Travel and Tourism Industry will allow your agents to give a frictionless experience to all your customers. Reach out to your customers on voice, email, SMS, Twitter, Facebook, WhatsApp, and web apps with ease.
Quicker Query Resolution – Intalk.io for Travel
When it comes to the travel industry, customers expect a quick response. Intalk.io’s software for Travel Industry helps resolve all customer queries speedily.
CRM Integrations – Integrate Contact Center Software for Travel Industry with your existing CRMs and experience an effortless calling experience; resolve all customer queries quickly!
CTI Integration with CRM – Don’t waste your time searching for customer information! Our software displays all the information of your customers to your agents right before they get in a conversation with them.
Understanding travelers’ behavior and trends – Intalk.io for Travel
Our software helps you understand your customers’ experience after every interaction. Customer satisfaction surveys will help your business realize the behavior and expectations of your customers in a more holistic way.
Our Success Stories
Years Of Management
Handled / Day
Our Recognitions in the CX Arena
ChannelWorld Premier 100 Awards & Symposium 2017
Honorable Mention at CIOReviewIndia, June 2019