Simplifying Customer Communication for NBFCs
With Intalk.io
Cloud Contact Center Solution

Render unforgettable experiences and build strong relationships with your customers.

How Intalk.io Cloud Contact Center Software for NBFCs can contribute to improving your overall business process

Track, Prioritize & Resolve

Multi-Channel/Supported Channels

Helpdesk Management Features

Agent Management Features

Customer Management Features

Reporting Features

Security Features

Automation Features

Ticketing Features

Intelligent IVR

Boost customer satisfaction by eliminating long call queues with Smart IVR

IVR Systems - Intalk.io
A Conversational Bot - Intalk.io

A Conversational Bot

  • Provides 24/7 assistance
  • Instantly resolves FAQ’s
  • Reduces dependence on Customer Support

Simplify Collection Processes And Increase Debt Collections By 300%

Intalk.io provides supervisors with the following features:

Call Center Software For Bank Industry

Call barge in

Call Center Software For Bank Industry

Call snoop

Call Center Software For Bank Industry

Call whisper

Call Center Software For Bank Industry

Call Conference

Call Center Software For Bank Industry

Call Transfer

Automatic payment Reminder & Broadcaster

Intalk.io captures the immediate attention of your audience by sending pre-recorded messages and voice recordings to numerous recipients at once. How can it help you?

  • Send reminders to debtors of their upcoming payments
  • Broadcast your services to your potential clients

DNC List Management

In the US and many other countries, if a person explicitly requests you not to make calls, it is against the law to call them any further.
Intalk.io flags such a contact to ensure that you never accidentally call them again.

Dynamic Campaign Execution

Run campaigns according to your requirements and get maximum responses.
Maximize your team’s productivity! Intalk.io allows you to execute multiple campaigns at one time and consequently optimizes your overall campaign result.

Intelligent Prompts (CTI Pop-Ups)

Get information on the debtors while making calls. Intalk.io prompts important information such as:

  • Creditor Name and Information
  • How much money is owed
  • Address details
  • Year of loan
  • Details of previous conversations
  • Other Dynamic Data Display

Meeting & Callback Scheduler – Handle PTPs Efficiently

Intalk.io will help remind your agents of a task that they have to do on a particular day:

  • If your agents have a meeting with their supervisors that they have to attend at a certain time
  • If a debtor promises to pay on a certain day or time.

Assign breaks to your agents

In debt collection processes, break times need to be well coordinated. Supervisors need to ensure that break timings do not interfere with the everyday campaigns.

  • Set reminders for supervisors when an agents’ break-time ends.
  • Route calls to other agents while an agent’s on break.
  • Easily track lunch, tea, washroom and other breaks that your agents usually take.

Security at its Best!

We have designed Intalk.io in such a way that all your customer data is perfectly safe. Intalk.io is compliant to PCI DSS and all other major security standards. Make sure that there isn’t any protocol breach and only authorized personnel is allowed to access the sensitive information of your customers.

  • Secure
  • Scalable
  • 24/7 Support
  • Economical
  • Quick

Our Success Stories

60+

Years Of Management
Team Experience

20+

Countries
Catered To

400+

Deployments

12+

Business Verticals

1 Million+

Interactions
Handled / Day

Our Recognitions in the CX Arena

ChannelWorld Premier 100 Awards & Symposium 2017

Honorable Mention at CIOReviewIndia, June 2019

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