Simplifying Customer Communication for NBFCs
With Intalk.io
Cloud Contact Center Solution

Enhance Customer Acquisition and Customer Retention

Automatic payment Reminder & Broadcaster

  • Send reminders to customers of their upcoming payments
  • Broadcast your services to your potential clients

Intalk.io captures the immediate attention of your audience by sending pre-recorded messages and voice recordings to numerous recipients at once via all the communication channels:

Web Chat

Email

Voice

FaceBook

Twitter

SMS

IVR – Automatic Call Distributor

Boost customer satisfaction by eliminating long call queues with Smart IVR Attend high call volumes with minimum resources. It can recognize & differentiate calls, facilitate the caller experience with ‘expected wait time’ and efficiently solve trivial queries without routing the call to a live agent.

Generate Leads

Generate More Sales

Increase Revenue

A Powerful Auto Dialer

Supercharge your outbound calling using Intalk.io Dialer Software for NBFCs. Automate outbound calls, improve customer engagement & maximize agent productivity.

  • Automatic Callback Management
  • Dynamic Dialing Mode as per the business process
  • Data Collection Management
  • Dynamic Call facing
  • Promise to pay Management
  • Dynamic Script Management
Predictive Dialer Software - Intalk.io

Save Time

Placing manual outbound calls for a large number of customers can be very time-consuming. An automatic outbound dialer ensures an automatic and scalable outbound calling process.

Fewer Resources Needed

Auto dialer software for call centers, helps cut down on manpower by significantly increasing agent productivity, thereby enabling companies to achieve more with fewer resources.

Seamless CRM Integrations

Intalk.io seamlessly integrates with various solutions to provide additional features and to create a better experience for your agents as well as your customers.

Intalk.io is available in
CLOUD-BASED AS WELL AS ON-PREMISE MODELS.

  • Cloud-Based Model

    The Intalk.io cloud model offers the same amount of features and functionalities without having the inconvenience of installing additional hardware from your end. Intalk.io offers flexible scalability by allowing you to add and withdraw licenses according to your business requirements.

    Get a Demo

  • On-Premise Model

    If you are an enterprise or a large-scale BPO, and looking for complete control over your solution, then Intalk.io can be indigenously deployed in your office premises with the availability of industry-standard hardware. Research says that on-premise deployments contribute to a lower TCO and a better ROI within a 3-year time span.

    Get a Demo

ChatBot Integration

Increase Agent Efficiency with Artificial Intelligence. Create an unforgettable personalized experience for all your customers.

  • Provides 24/7 assistance
  • Instantly resolves FAQ’s
  • Reduces dependence on Customer Support

Intelligent Reporting and Analytics

Run successful campaigns – Graphs, Reports and Analytics for managers to make smarter, data-driven decisions.

Dynamic Campaign Management

An outbound dialer that helps you manage and execute multiple outbound campaigns at the same time. Get real-time information on all ongoing campaigns and modify all operations to achieve maximum results.

Simplify Collection Processes And Increase Debt Collections By 300%

Intalk.io provides supervisors with the following features:

Call Center Software For Bank Industry

Call barge in

Call Center Software For Bank Industry

Call snoop

Call Center Software For Bank Industry

Call whisper

Call Center Software For Bank Industry

Call Conference

Call Center Software For Bank Industry

Call Transfer

Intelligent Prompts (CTI Pop-Ups)

Get information on the debtors while making calls. Intalk.io prompts important information such as:

  • Creditor Name and Information
  • How much money is owed
  • Address details
  • Year of loan
  • Details of previous conversations
  • Other Dynamic Data Display

Security at its Best!

We have designed Intalk.io in such a way that all your customer data is perfectly safe. Intalk.io is compliant to PCI DSS and all other major security standards. Make sure that there isn’t any protocol breach and only authorized personnel is allowed to access the sensitive information of your customers.

Secure

Scalable

24/7 Support

Economical

Quick

About us

Intalk.io is a multi-channel cloud contact center solution for NBFCs that significantly boosts agent productivity to help you deliver an exceptional customer experience. Intalk.io is specifically designed to provide a bird-eye view of all customer interactions and operations by empowering the management with accurate and comprehensive reporting and analytics. Our team has over 60 years of experience in the customer experience management space.

Our Success Stories

60+

Years Of Management
Team Experience

20+

Countries
Catered To

400+

Deployments

12+

Business Verticals

1 Million+

Interactions
Handled / Day

Our Recognitions in the CX Arena

ChannelWorld Premier 100 Awards & Symposium 2017

Honorable Mention at CIOReviewIndia, June 2019

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