Simplifying Customer Communication for NBFCs
Enhance Customer Acquisition and Customer Retention
Automatic payment Reminder & Broadcaster
- Send reminders to customers of their upcoming payments
- Broadcast your services to your potential clients
Intalk.io captures the immediate attention of your audience by sending pre-recorded messages and voice recordings to numerous recipients at once via all the communication channels:
IVR – Automatic Call Distributor
Boost customer satisfaction by eliminating long call queues with Smart IVR Attend high call volumes with minimum resources. It can recognize & differentiate calls, facilitate the caller experience with ‘expected wait time’ and efficiently solve trivial queries without routing the call to a live agent.
A Powerful Auto Dialer
Supercharge your outbound calling using Intalk.io Dialer Software for NBFCs. Automate outbound calls, improve customer engagement & maximize agent productivity.
- Automatic Callback Management
- Dynamic Dialing Mode as per the business process
- Data Collection Management
- Dynamic Call facing
- Promise to pay Management
- Dynamic Script Management
Seamless CRM Integrations
Intalk.io seamlessly integrates with various solutions to provide additional features and to create a better experience for your agents as well as your customers.
Intalk.io is available in
CLOUD-BASED AS WELL AS ON-PREMISE MODELS.
The Intalk.io cloud model offers the same amount of features and functionalities without having the inconvenience of installing additional hardware from your end. Intalk.io offers flexible scalability by allowing you to add and withdraw licenses according to your business requirements.
If you are an enterprise or a large-scale BPO, and looking for complete control over your solution, then Intalk.io can be indigenously deployed in your office premises with the availability of industry-standard hardware. Research says that on-premise deployments contribute to a lower TCO and a better ROI within a 3-year time span.
Increase Agent Efficiency with Artificial Intelligence. Create an unforgettable personalized experience for all your customers.
- Provides 24/7 assistance
- Instantly resolves FAQ’s
- Reduces dependence on Customer Support
Intelligent Reporting and Analytics
Run successful campaigns – Graphs, Reports and Analytics for managers to make smarter, data-driven decisions.
Dynamic Campaign Management
An outbound dialer that helps you manage and execute multiple outbound campaigns at the same time. Get real-time information on all ongoing campaigns and modify all operations to achieve maximum results.
Intelligent Prompts (CTI Pop-Ups)
Get information on the debtors while making calls. Intalk.io prompts important information such as:
- Creditor Name and Information
- How much money is owed
- Address details
- Year of loan
- Details of previous conversations
- Other Dynamic Data Display
Security at its Best!
We have designed Intalk.io in such a way that all your customer data is perfectly safe. Intalk.io is compliant to PCI DSS and all other major security standards. Make sure that there isn’t any protocol breach and only authorized personnel is allowed to access the sensitive information of your customers.
Intalk.io is a multi-channel cloud contact center solution for NBFCs that significantly boosts agent productivity to help you deliver an exceptional customer experience. Intalk.io is specifically designed to provide a bird-eye view of all customer interactions and operations by empowering the management with accurate and comprehensive reporting and analytics. Our team has over 60 years of experience in the customer experience management space.
Our Success Stories
Years Of Management
Handled / Day
Our Recognitions in the CX Arena
ChannelWorld Premier 100 Awards & Symposium 2017
Honorable Mention at CIOReviewIndia, June 2019