Intalk.io Mobile App – Your Agents’ Best Friend
In today’s fast paced on the go world, it is now time to break working barriers and take your work on the move. With the entire office ecosystem now being changed, working from office has become a thing of the past. With the help of contact center mobile application your agents can be productive even whilst having that scoop of ice-cream at their favorite ice-cream parlor. Gone are the days when your agent had to come to office for work, now with the help of contact center mobile application, your agents can work from anywhere which in turn will increase productivity of the business. You can also track progress and optimize the process on the go. With the availability of all the data on a single platform, it will be easier for you to analyze the process and suggest measures to improve the process and drive revenue.
Customer Service/Acquisition Made Seamless
A contact center mobile application will enable your agents to make an outbound call on-the-move. They can call the leads at the assigned time and will never miss out on a follow-up. Your agents can even receive calls from your clients, this will ensure that your client query is addressed every time resulting into a customer delight. The one thing that customer loves the most is being treated as if they are the most important customer for the business and with a contact center mobile application your agents will never miss a call even if they are not at office and your customers can always reach out to you which will result in increased business and a positive word of mouth publicity will also be a by product of this which again will help you gain more customers.
All The Details To Close That Crucial Call
Your agents speak to 100s of clients everyday and keeping a mental note of each and every conversation is humanly impossible. Adding to that, every client wants to feel special and they also detest it when they have to remind you of the previous interaction, they had with you. With the help of a contact center mobile application, all the data will be populated on the device of your agent which will make it easier for them to interact with the client and drive sales. This also helps you to optimize your process on the go as all the data is available on one platform. This allows you to pull reports easily and conduct a live analysis as well of how your process functions currently and what changes can you implement to improve it.
Record It All
There are times that your client said something that was a crucial point in the conversation, however, unfortunately your agent missed it and now doesn’t recall it. Worry no more, a contact center mobile application will record all calls so that no detail is missed. With call recordings you can easily track the historic interactions that your agent has had with your customer and it can serve as good data for analytics purpose as well both for your analytics and just incase if the customer raises any query, you can always go back and check the call recordings to cross verify it. Also, you can also listen to calls in order to improve your process and help your agents get better at customer interaction.
Talk To Your Favorite Agent Every Time
Clients love to have a single point of contact every time they call your organization. They believe that it is easier to communicate and that they don’t have to repeat the entire story every time they call you and a new agent receives the call. Moreover, over a period of time a relationship is being built amongst the client and the agent which furthers the growth of your business. With the help of contact center mobile application your customer calls will automatically be rerouted to their favorite agent. This will also make it easier for the agent to work as they know the customer and the business that they give to the organization and hence will be in a better position to handle them and drive revenue.
Get Past the Complicated Infrastructure
Gone are the days when you needed the complicated infrastructure for your agents to make outbound calls or receive inbound calls. With just a mobile phone powered with a contact center mobile application and a decent internet service, your agents can work from literally anywhere and give you maximum productivity with a less amount of money spent on infrastructure. Just because it is handled remotely doesn’t mean it will compromise on the quality of output. The contact center mobile application works just like your usual call center.
Your Customer Data is Safe
Even if your agents are using their phones, your customer data is safe. So, all the customer interactions, customer data and any other customer information that you don’t want to be leaked is safe and sound with the help of the contact center mobile application. In the era of data being at the center of everything, we promise you that your customer data is safe and sound and that nothing can cause a breach of trust between you and your customer.
Offer an Exceptional Experience To Your Customers
Your customers deserve the best and that is what an organization strives to deliver every time. With the help of a contact center mobile application, your agents can be always available to troubleshoot your customer’s problems. And the best part is, the application just doesn’t serve your customer’s best interest, but helps your agents with all the details required to attend to the customer, right on the mobile application. Details of the last conversation, details of the customer and what actions are to be taken, everything will be available on the contact center mobile application.
Real Time Data
With the help of contact center mobile application, you can optimize your performance in real time. Activity dashboards, quality management tools to improve agent’s performance which will help you achieve your goals and increase customer satisfaction.
Frequently Asked Questions
Can I receive inbound calls and make outbound calls with a contact center mobile application?
Yes, a contact center mobile application does allow an agent to make outbound calls and receive inbound calls on-the-go.
Can I access customer information with a contact center mobile application?
An agent can access the information of a customer while browsing through the mobile app. Whenever a customer calls, a CTI pop-up displaying the information of the customer is also made available.
Does a contact center mobile application have the sticky agent feature?
Yes, a contact center mobile application does have the sticky agent feature. This feature routes the calls of a customer to the same agent each time that particular customer calls.
Is the mobile application of Intalk.io reliable and safe?
Yes, intalk.io’s mobile application ensures complete safety of customer information. Intalk.io is compliant to PCI DSS and all other industry norms to ensure that customer information is always safe within our system.
What Our Clients Have To Say
“Ever since deploying Intalk.io Customer Support Solution, our customer engagement and retention rates have constantly been on the rise! From a customer’s perspective, the overall experience has been phenomenal. We look forward to doing many more projects with Intalk.io.”
Mr. Ashish Gopal SaxenaChief Technology Officer at UGRO Capital Ltd
“We were looking for a solution that could be seamlessly integrated with our backend softwares. Our business model requires getting clients onboard on the fast track. Intalk.io empowered our agents with a single-screen interface for multiple tasks which subsequently helped us provide a seamless experience for all our customers. Intalk.io is a highly efficient and customer-oriented solution and we recommend it for all contact center requirements.”
Mr. Suraj SardaChief Accounts & Finance Officer at Astute Group
“We couldn’t have found a better contact center solution to help us independently handle all the customer queries across all our 12 brands. Intalk.io seamlessly integrated into our existing CRM, making available all the details of the telephony in our CRM itself and providing us with exceptional reporting and monitoring abilities. We have witnessed a tremendous growth in productivity - around 29% - after employing Intalk.io as our contact center solution. I would personally recommend Intalk.io for all businesses that would like to enhance their customer experience..”
Mr. Mukhtar AnsariAssociate Vice President - Information Technology & Infrastructure - Rebel Foods