Intalk.io Mobile App – Your Agents’ Best Friend
Effortless conversations on the go. You might be out to walk your dog or out there to have your favorite ice cream, Intalk.io’s mobile application will make sure that you are always connected to your customers, no matter where you are.
Customer Service/Acquisition perfected!
A mini call center that fits right in your pocket! Receive calls on your phone, wherever you go and make calls whenever you feel like it. Intalk.io gives your agents the liberty to make outbound calls on-the-go, so that they can call their leads whenever it suits them best and receive calls without having to worry about their current location.
Never feel out of place:
Ed is connecting with you for that query that he had discussed with you 4 days ago. Oh that’s right, you forgot what it is! And by the way, who’s Ed?
The Intalk.io mobile App makes available all the information of your customers easily to ensure that you never feel out of place when you interact with your customers.
Record It All:
Your most important client said something, and you cannot recall to save your life? Intalk.io mobile application records all the conversations between your agents and your customers to ensure that you have a track over the minutest details.
Bolster the Customer-Agent Relationship:
Imagine that you have connected with the CC agent Sam, and you really like Sam. Sam understands you well. Wouldn’t it be great if each time you called, you were directly connected to Sam? That’s exactly what Intalk.io Mobile App does! It connects your customers to the same agent each time they call, so that they feel comfortable and connected during each conversation.
Frequently Asked Questions
Can I receive inbound calls and make outbound calls with a contact center mobile application?
Yes, a contact center mobile application does allow an agent to make outbound calls and receive inbound calls on-the-go.
Can I access customer information with a contact center mobile application?
An agent can access the information of a customer while browsing through the mobile app. Whenever a customer calls, a CTI pop-up displaying the information of the customer is also made available.
Does a contact center mobile application have the sticky agent feature?
Yes, a contact center mobile application does have the sticky agent feature. This feature routes the calls of a customer to the same agent each time that particular customer calls.
Is the mobile application of Intalk.io reliable and safe?
Yes, intalk.io’s mobile application ensures complete safety of customer information. Intalk.io is compliant to PCI DSS and all other industry norms to ensure that customer information is always safe within our system.
What Our Clients Have To Say
“Ever since deploying Intalk.io Customer Support Solution, our customer engagement and retention rates have constantly been on the rise! From a customer’s perspective, the overall experience has been phenomenal. We look forward to doing many more projects with Intalk.io.”
Mr. Ashish Gopal SaxenaChief Technology Officer at UGRO Capital Ltd
“We were looking for a solution that could be seamlessly integrated with our backend softwares. Our business model requires getting clients onboard on the fast track. Intalk.io empowered our agents with a single-screen interface for multiple tasks which subsequently helped us provide a seamless experience for all our customers. Intalk.io is a highly efficient and customer-oriented solution and we recommend it for all contact center requirements.”
Mr. Suraj SardaChief Accounts & Finance Officer at Astute Group
“We couldn’t have found a better contact center solution to help us independently handle all the customer queries across all our 12 brands. Intalk.io seamlessly integrated into our existing CRM, making available all the details of the telephony in our CRM itself and providing us with exceptional reporting and monitoring abilities. We have witnessed a tremendous growth in productivity - around 29% - after employing Intalk.io as our contact center solution. I would personally recommend Intalk.io for all businesses that would like to enhance their customer experience..”
Mr. Mukhtar AnsariAssociate Vice President - Information Technology & Infrastructure - Rebel Foods