Amazing Performance = Outstanding Results
This is no secret – Building a business requires generating quality leads.
A good outbound call center software enables your agents to focus on the thing that matters the most to your business, that is, talking to the customers. As a business it is crucially important to decide on the key tasks where you want to dedicate resource and automate mundane tasks that would otherwise be unproductive for your business.
Features That Can Change The Game
WebRTC Based Telephony
An outbound call center software that avoids the complications of installing a separate softphone on your system. Access all telephony functions using any WebRTC compatible web browser.
Advanced Automated Dialers
An outbound and inbound call center services that ensures user efficiency is maximized by eliminating manual dialing, making multiple calls at one time and reaching out to maximum leads in minimum time. Intalk.io provides you with several automated dialers such as progressive/power, preview, and predictive dialers.
An outbound call center software that helps you modify and execute complex call management protocols. An outbound call center solution that helps you access numerous sub-features such as auto-prioritizing agent campaign, Blind transfer, Call forwarding, Caller ID, campaign priority & much more.
Security at its Best!
An outbound call center software that ensures that your customers’ card payment data and other confidential data is always secure. Intalk.io is strictly compliant to the Payment Card Industry Data Security Standards (PCI DSS) and other industry norms to always keep customer information safe within your system.
Call Disposition Codes
A call center predictive dialer software that helps you get the relevant information of the outcome of a call, after the end of each conversation. Get informed insights and a deeper understanding of the end results of every interaction. These codes can further act as a trigger for other automated processes within the system.
An outbound call center software that helps capture the immediate attention of your audience by sending pre-recorded messages and voice recordings to numerous recipients at once. Reach out to a larger customer base, promote brand awareness and drive your sales to the next level. This is a great tool for engagement with your customers.
Automated Greetings & Messages
An outbound call center software that allows you to record custom greetings and messages to help your customers get a more personalized experience. Customers love being greeted as it makes them feel valued. With the help of a outbound and inbound call center software you can have the upper hand at customer service.
Time Zones & DNC List Management
A call center predictive dialer software that automatically adjusts the execution of an outbound campaign based on the time-zone of an area. Also, improve the operational efficiency of the outbound campaign by avoiding numbers in the DNC (Do not Call) list. It is important to call your customers on the right time of the day otherwise you will lose a valuable customer. A call center predictive dialer software helps you do just that.
CTI Screen Pop-ups
An outbound dialer software that displays a pop-up containing detailed information about your customers, right before the call, to help your agents have more relevant and engaging conversations. This feature also allows your agents to manage and edit customer information during a call, in order to resolve their future queries more efficiently.
Dynamic Campaign Management
An outbound dialer software that helps you manage and execute multiple outbound campaigns at the same time. Get real-time information on all ongoing campaigns and modify all operations to achieve maximum results. With an outbound call center software enable your agents to multitask and get work done at a faster pace.
Real-time Performance Monitoring & Management
Analyze the performance of your agents on a real-time basis and identify the factors that hold them back. An outbound dialer software that provides best-in-class features to help monitor performance, optimize quality and improve resolution time significantly.
Internal Chat Client
Voicemail To Mail
Automatic Call Distribution (ACD)
An Outbound Call Center Software That Amplifies All Your Sales Efforts
Equip your agents with the best tools to drive results.
An outbound and inbound call center service that will prove to be the secret weapon to driving your sales through the roof and giving your agents that invincible feeling. An outbound call center software that will provide you with results that you will be able to tangibly measure. The more you automate the process the better it is for your agents to work on the things that matter the most.
Frequently Asked Questions
How can my ROI increase with a predictive dialer software?
A predictive dialer software initiates automatic calls to your customers without the need to dial it manually. It detects and skips busy signals, numbers in the DNC (Do not Call) list and calls heading to the answering machine and further connects an agent directly to the customer. This helps improve agent efficiency and consequently the overall ROI.
How can an outbound call center software help me improve my marketing and promotional campaigns?
An outbound call center software such as Intalk.io provides features such as automated broadcast that sends mass pre-recorded messages and voice notifications. This helps you reach out to a large crowd and promote your products efficiently.
Can I set up automatic call campaigns with an outbound call center software?
Yes, you can schedule call campaigns with an outbound call center software, by adding all the data to the system and setting the time at which you wish to run it. The calls will be automatically assigned to the available agents.
Can I run multiple outbound call campaigns from an outbound call center software?
Yes, Intalk.io allows you to run multiple call campaigns at the same time. A supervisor can assign an agent to a campaign according to the requirements of the campaign.
What Our Clients Have To Say
“Ever since deploying Intalk.io Customer Support Solution, our customer engagement and retention rates have constantly been on the rise! From a customer’s perspective, the overall experience has been phenomenal. We look forward to doing many more projects with Intalk.io.”
Mr. Ashish Gopal SaxenaChief Technology Officer at UGRO Capital Ltd
“We were looking for a solution that could be seamlessly integrated with our backend softwares. Our business model requires getting clients onboard on the fast track. Intalk.io empowered our agents with a single-screen interface for multiple tasks which subsequently helped us provide a seamless experience for all our customers. Intalk.io is a highly efficient and customer-oriented solution and we recommend it for all contact center requirements.”
Mr. Suraj SardaChief Accounts & Finance Officer at Astute Group
“We couldn’t have found a better contact center solution to help us independently handle all the customer queries across all our 12 brands. Intalk.io seamlessly integrated into our existing CRM, making available all the details of the telephony in our CRM itself and providing us with exceptional reporting and monitoring abilities. We have witnessed a tremendous growth in productivity - around 29% - after employing Intalk.io as our contact center solution. I would personally recommend Intalk.io for all businesses that would like to enhance their customer experience..”
Mr. Mukhtar AnsariAssociate Vice President - Information Technology & Infrastructure - Rebel Foods