Improve Collections for Financial Services - Intalk.io

Simplifying Customer Connections and
Improve Collections for NBFCs
With Intalk.io
Cloud Contact Center Solution

    6  +    =  10

    Call Center Software Solutions for NBFCs
    • Our Client - 5nance
    • Our Client - ACKO
    • Our Client - Ageon Life Insurance
    • Our Client - Airtel
    • Our Client - ANANDRATHI
    • Our Client - CENTRUM
    • Our Client - ClickSoftware
    • Our Client - DCBBank
    • Our Client - DHL
    • Our Client - DiscountedFlats
    • Our Client - Edelweiss Tokio Life
    • Our Client - HDFC
    • Our Client - Kale Logistics
    • Our Client - KRChoksey
    • Our Client - LKP
    • Our Client - MarketsAndMarkets
    • Our Client - Motilal Oswal
    • Our Client - Nucleusfinancials
    • Our Client - Pratham
    • Our Client - Rubique
    • Our Client - TeamLease
    • Our Client - Telemart
    • Our Client - Unicommerce
    • Our Client - Webaroo
    • Our Client - rebelfoods
    • Our Client - girnarSOFT
    • Our Client - 5nance
    • Our Client - ACKO
    • Our Client - ANANDRATHI
    • Our Client - CENTRUM
    • Our Client - DCBBank
    • Our Client - Edelweiss Tokio Life
    • Our Client - HDFC
    • Our Client - KRChoksey
    • Our Client - LKP
    • Our Client - MarketsAndMarkets
    • Our Client - Motilal Oswal
    • Our Client - Rubique
    • Our Client - Unicommerce
    Intalk.io helps you enhance customer acquisition, customer retention, increases revenue and recovery rates with an intelligent, powerful auto dialer solution.

    Simplify Collection Processes And Increase Debt Collections By 300%

    A Powerful Auto Dialer
    That helps you immediately increase your promise-to-pay rates

    Progressive Dialing

    Power Dialing

    Automatic Dialing

    Supercharge your outbound calling using Intalk.io Dialer Software for NBFCs. Automate outbound calls, improve customer engagement & maximize agent productivity.

    • Dynamic Dialing Mode as per the business process
    • Data Collection Management
    • Automatic Callback Management
    • Dynamic Script Management
    • Promise to pay Management

    Save Time and Increase Productivity

    Placing manual outbound calls for a large number of customers can be very time-consuming. An automatic outbound dialer ensures an automatic and scalable outbound calling process.

    Increase the talk time

    When you have more number of calls getting connected to the right party the agent will be in a position to spend more time talking to the customer which will improve the collections.

    Fewer Resources Needed

    Auto dialer software for call centers, helps cut down on manpower by significantly increasing agent productivity, thereby enabling companies to achieve more with fewer resources.

    Automatic payment Reminder & Broadcaster

    • Send reminders to customers of their upcoming payments
    • Broadcast your services to your potential clients

    Intalk.io captures the immediate attention of your audience by sending pre-recorded messages, voice recordings and Broadcast messages to numerous recipients at once via all the communication channels:

    Web Chat

    Email

    Voice

    FaceBook

    Twitter

    SMS

    Mobile App. – Your Agents’ Best Friend

    Get Your Mobile Contact Center Solution Instantly
    to run your business without letting your work suffer.

    Effortless conversations on the go. Intalk.io’s mobile application will make sure that you are always connected to your customers, no matter where you are.

    Intalk.io provides supervisors with the following features:

    Call Center Software For Bank Industry

    Call barge in

    Call Center Software For Bank Industry

    Call snoop

    Call Center Software For Bank Industry

    Call whisper

    Call Center Software For Bank Industry

    Call Conference

    Call Center Software For Bank Industry

    Call Transfer

    Intalk.io empowers your agents and boosts their productivity by eliminating wasted time on manual calls or in between calls, and allowing agents to spend more time on live, meaningful calls.

    IVR – Automatic Call Distributor

    Boost customer satisfaction by eliminating long call queues with Smart IVR Attend high call volumes with minimum resources. It can recognize & differentiate calls, facilitate the caller experience with ‘expected wait time’ and efficiently solve trivial queries without routing the call to a live agent.

    Increase Customer Acquisition

    Increase Collections

    Enhance Customer Engagement

    Seamless CRM Integrations

    Intalk.io seamlessly integrates with various solutions to provide additional features and to create a better experience for your agents as well as your customers.

    • Smart Service Desk - Intalk.io
    • Freshdesk - Intalk.io
    • Zendesk - Intalk.io
    • Microsoft Dynamics - Intalk.io
    • Suite CRM - Intalk.io

    Intalk.io is available in
    CLOUD-BASED AS WELL AS ON-PREMISE MODELS.

    • Cloud-Based Model

      The Intalk.io cloud model offers the same amount of features and functionalities without having the inconvenience of installing additional hardware from your end. Intalk.io offers flexible scalability by allowing you to add and withdraw licenses according to your business requirements.

      Get a Demo

    • On-Premise Model

      If you are an enterprise or a large-scale BPO, and looking for complete control over your solution, then Intalk.io can be indigenously deployed in your office premises with the availability of industry-standard hardware. Research says that on-premise deployments contribute to a lower TCO and a better ROI within a 3-year time span.

      Get a Demo

    • “We were looking for a Dialer that can help us increase the debt recovery and can integrate seamlessly with our inhouse collection software. Intalk.io has helped us achieve our collection goals and acquire more processes. Their Mobile app-based dialer has come very handy for our WFH needs. Their support and professional services response times are good and help us onboard clients fast and achieve a speedy go to market. Agami Tech and its product Intalk.io is highly recommended.”

      Mr. Biswaranjan Satpathy

      Managing Director at Secure Debt LLP

    • “We were looking for a solution that could be seamlessly integrated with our backend softwares. Our business model requires getting clients onboard on the fast track. Intalk.io empowered our agents with a single-screen interface for multiple tasks which subsequently helped us provide a seamless experience for all our customers. Intalk.io is a highly efficient and customer-oriented solution and we recommend it for all contact center requirements.”

      Mr. Suraj Sarda

      Chief Accounts & Finance Officer at Astute Group

    ChatBot Integration

    Increase Agent Efficiency with Artificial Intelligence. Create an unforgettable personalized experience for all your customers.

    • Provides 24/7 assistance
    • Instantly resolves FAQ’s
    • Reduces dependence on Customer Support
    Contact Center Software for Banks and Financial Institutions
    Intelligent Reporting and Analytics - Intalk.io

    Intelligent Reporting and Analytics

    Run successful campaigns – Graphs, Reports and Analytics for managers to make smarter, data-driven decisions.

    Dynamic Campaign Management

    An outbound dialer that helps you manage and execute multiple outbound campaigns at the same time. Get real-time information on all ongoing campaigns and modify all operations to achieve maximum results.

    Intelligent Prompts (CTI Pop-Ups)

    Get information on the debtors while making calls. Intalk.io prompts important information such as:

    • Creditor Name and Information
    • How much money is owed
    • Address details
    • Year of loan
    • Details of previous conversations
    • Other Dynamic Data Display

    Security at its Best!

    We have designed Intalk.io in such a way that all your customer data is perfectly safe. Intalk.io is compliant to PCI DSS and all other major security standards. Make sure that there isn’t any protocol breach and only authorized personnel is allowed to access the sensitive information of your customers.

    Secure

    Scalable

    24/7 Support

    Economical

    Quick

    About us

    Intalk.io is a multi-channel cloud contact center solution for NBFCs that significantly boosts agent productivity to help you deliver an exceptional customer experience. Intalk.io is specifically designed to provide a bird-eye view of all customer interactions and operations by empowering the management with accurate and comprehensive reporting and analytics. Our team has over 60 years of experience in the customer experience management space.

    Our Success Stories

    60+

    Years Of Management
    Team Experience

    20+

    Countries
    Catered To

    400+

    Deployments

    12+

    Business Verticals

    1 Million+

    Interactions
    Handled / Day

    Our Recognitions in the CX Arena

    ChannelWorld Premier 100 Awards & Symposium 2017

    Honorable Mention at CIOReviewIndia, June 2019

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