Improve Collections for Financial Services - Intalk.io

Simplifying Customer Connections and
Improve Collections for NBFCs
With Intalk.io
Cloud Contact Center Solution

Call Center Software Solutions for NBFCs

Intalk.io helps you enhance customer acquisition, customer retention, increases revenue and recovery rates with an intelligent, powerful auto dialer solution.

Simplify Collection Processes And Increase Debt Collections By 300%

A Powerful Auto Dialer
That helps you immediately increase your promise-to-pay rates

Progressive Dialing

Power Dialing

Automatic Dialing

Supercharge your outbound calling using Intalk.io Dialer Software for NBFCs. Automate outbound calls, improve customer engagement & maximize agent productivity.

Dynamic Dialing Mode as per the business process
Data Collection Management
Automatic Callback Management
Dynamic Script Management
Promise to pay Management

Save Time and Increase Productivity

Placing manual outbound calls for a large number of customers can be very time-consuming. An automatic outbound dialer ensures an automatic and scalable outbound calling process.

Increase the talk time

When you have more number of calls getting connected to the right party the agent will be in a position to spend more time talking to the customer which will improve the collections.

Fewer Resources Needed

Auto dialer software for call centers, helps cut down on manpower by significantly increasing agent productivity, thereby enabling companies to achieve more with fewer resources.

Automatic payment Reminder & Broadcaster

Send reminders to customers of their upcoming payments
Broadcast your services to your potential clients

Intalk.io captures the immediate attention of your audience by sending pre-recorded messages, voice recordings and Broadcast messages to numerous recipients at once via all the communication channels:

Web Chat

Email

Voice

FaceBook

Twitter

SMS

Mobile App. – Your Agents’ Best Friend

Get Your Mobile Contact Center Solution Instantly
to run your business without letting your work suffer.

Effortless conversations on the go. Intalk.io’s mobile application will make sure that you are always connected to your customers, no matter where you are.

Intalk.io provides supervisors with the following features:

Call barge in

Call snoop

Call whisper

Call Conference

Call Transfer

Intalk.io empowers your agents and boosts their productivity by eliminating wasted time on manual calls or in between calls, and allowing agents to spend more time on live, meaningful calls.

IVR – Automatic Call Distributor

Boost customer satisfaction by eliminating long call queues with Smart IVR Attend high call volumes with minimum resources. It can recognize & differentiate calls, facilitate the caller experience with ‘expected wait time’ and efficiently solve trivial queries without routing the call to a live agent.

Increase Customer Acquisition

Increase Collections

Enhance Customer Engagement

Seamless CRM Integrations

Intalk.io seamlessly integrates with various solutions to provide additional features and to create a better experience for your agents as well as your customers.

Intalk.io is available in
CLOUD-BASED AS WELL AS ON-PREMISE MODELS.

Cloud-Based Model

The Intalk.io cloud model offers the same amount of features and functionalities without having the inconvenience of installing additional hardware from your end. Intalk.io offers flexible scalability by allowing you to add and withdraw licenses according to your business requirements.

Get a Demo
On-Premise Model

If you are an enterprise or a large-scale BPO, and looking for complete control over your solution, then Intalk.io can be indigenously deployed in your office premises with the availability of industry-standard hardware. Research says that on-premise deployments contribute to a lower TCO and a better ROI within a 3-year time span.

Get a Demo

“We were looking for a Dialer that can help us increase the debt recovery and can integrate seamlessly with our inhouse collection software. Intalk.io has helped us achieve our collection goals and acquire more processes. Their Mobile app-based dialer has come very handy for our WFH needs. Their support and professional services response times are good and help us onboard clients fast and achieve a speedy go to market. Agami Tech and its product Intalk.io is highly recommended.”

Mr. Biswaranjan Satpathy

Managing Director at Secure Debt LLP
“We were looking for a solution that could be seamlessly integrated with our backend softwares. Our business model requires getting clients onboard on the fast track. Intalk.io empowered our agents with a single-screen interface for multiple tasks which subsequently helped us provide a seamless experience for all our customers. Intalk.io is a highly efficient and customer-oriented solution and we recommend it for all contact center requirements.”

Mr. Suraj Sarda

Chief Accounts & Finance Officer at Astute Group

ChatBot Integration

Increase Agent Efficiency with Artificial Intelligence. Create an unforgettable personalized experience for all your customers.

Provides 24/7 assistance
Instantly resolves FAQ’s
Reduces dependence on Customer Support

Contact Center Software for Banks and Financial Institutions

Intelligent Reporting and Analytics

Run successful campaigns – Graphs, Reports and Analytics for managers to make smarter, data-driven decisions.

Dynamic Campaign Management

An outbound dialer that helps you manage and execute multiple outbound campaigns at the same time. Get real-time information on all ongoing campaigns and modify all operations to achieve maximum results.

Intelligent Prompts (CTI Pop-Ups)

Get information on the debtors while making calls. Intalk.io prompts important information such as:

Creditor Name and Information
How much money is owed
Address details
Year of loan
Details of previous conversations
Other Dynamic Data Display

Security at its Best!

We have designed Intalk.io in such a way that all your customer data is perfectly safe. Intalk.io is compliant to PCI DSS and all other major security standards. Make sure that there isn’t any protocol breach and only authorized personnel is allowed to access the sensitive information of your customers.

Secure

Scalable

24/7 Support

Economical

Quick

About us

Intalk.io is a multi-channel cloud contact center solution for NBFCs that significantly boosts agent productivity to help you deliver an exceptional customer experience. Intalk.io is specifically designed to provide a bird-eye view of all customer interactions and operations by empowering the management with accurate and comprehensive reporting and analytics. Our team has over 60 years of experience in the customer experience management space.

Simplifying Customer Connections and Improve Collections for NBFCs With Intalk.io Cloud Contact Center Solution