Selling a product or a service regardless of the size of the business requires a proper channel of communication with the client. In today’s day and age of cloud storage advanced technological world, even small businesses can have access to advanced tools of a call center. A call center software for small business inflates the picture of your business as the customer tends to believe that you have all the advance tools and are serious about what you do.
If you wish to offer great customer support, you will need a call center software for small business that enables your team to deliver results. Without the right software, your customers will be forever on hold and your agents will have a hard time answering queries and troubleshooting problems. The best call center software routes calls to the right department and ensures that there is an even call distribution amongst the team. The best part is, even if you are a team of 10 people, it still seems that you have a bigger setup.
Following are the features of Call Center Software For Small Business:
The call center software for small business is easy to install and hence is implemented faster with no complexity to operate. This makes it easier for the business to adapt to the process and become productive in a short span of time.
Every call center software has access to a support channel so that it can troubleshoot the problem in the least amount of time. We know how valuable your time is and we wish to ensure that every second is productive for you.
With automation in handling customers, a business reduces its operation cost significantly. Small businesses have a tight budget and hence it will help them utilise their budget more efficiently. With the help of call center software for small business you can automate the entire process as well.
Easily manage your agents, the call flow and optimize the process with simple integration process. You can analyse the process and manage the process on the same interface. Call center software for small business enables your agents with helpdesk tools that help them work efficiently.
All In One Call Center Software For Small Business
Manage your entire call center process from one interface be it inbound calls or outbound calls. The software seamlessly manages call flows and prioritises high ticket customers by bumping them up the queue and also assigning them to their preferred agent so that their work gets processed quickly. This offers a streamline experience for both your customers and agents across all communication channels. With the help of intalk.io you can gear your agents to work efficiently and produce better results and also optimize the process on the move.
Reports and Analytics
Analytics are a business’ best friend as it gives you a clear picture of where you stand and what changes need to be done in order to optimize the process. Analytics also helps you make calculated decisions so that as a business, you only take calculated risk as and when required. A call center software for small business can benefit from detailed analytics so that it can understand what their customers wants are and how can they align it with their business.
Our Success Stories
Years Of Management
Handled / Day
Our Recognitions in the CX Arena
ChannelWorld Premier 100 Awards & Symposium 2017
Honorable Mention at CIOReviewIndia, June 2019