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Retention by 40%
by Improving CX

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Customer experience is what separates an average company from a great one

Gone are the days when delivering a product or a service was the main objective of a business. Nowadays, customers expect a personalized experience with every interaction. The closer you are to your customers, the better are the chances that they use your services again.

To stay relevant in these competitive days, you must equip themselves with technology that will keep you ahead of the game and keep all your customers happy.

Most travelers are well known to use social media platforms to express themselves. In order to connect and maintain a relationship with your travel customers, it then becomes necessary to have a multi-channel contact center.

The competition in the travel industry is also quite strong at the moment. With most businesses going online and providing new deals and offers on a continuous basis, a contact center solution becomes a very useful tool in reaching out to customers.

An Uninterrupted Service

A contact center solution that provides uninterrupted service with the help of features such as advanced IVR and an intelligent chatbot.

Intelligent IVR – Intalk.io routes calls to your agents only if it deserves their attention. With the help of automation and self-service, Intalk.io resolves trivial customer queries effectively on its own.

Update them with the best deals

A contact center solution that keeps customers updated about all the best deals on flights and hotels available to help your customers make impromptu trip decisions. The voice notification and broadcast feature will empower you to send mass pre-recorded messages to all your customers.
Sticky Agent – Intalk.io connects your customers to the same agent each time they call, so that they feel comfortable and connected during each conversation.
CTI pop ups – Intalk.io makes available all the information of your customers easily, to ensure that you never feel out of place when you interact with your customers.

Multi-Channel Support

Travelers are very versatile! They use different channels such as SMS, social media and calls to make themselves heard. Equip yourself with a contact center solution that will allow your agents to give a frictionless experience to all your customers. Reach out to your customers on voice, email, SMS, twitter, facebook, whatsapp and webapps.

Quicker Query Resolution

When it comes to the travel industry, customers expect a quick response time. A contact center solution that helps resolve all customer queries speedily.
CRM Integrations – Integrate intalk.io with your existing CRMs and experience an effortless calling experience; resolve all customer queries quickly!
CTI pop-ups – Don’t waste your time searching customer information! Intalk.io displays all the information of your customers to your agents before they get in conversation with them.

Understanding travelers’ behavior and trends

Intalk.io helps you understand your customers’ experience after every interaction. Customer satisfaction surveys that will help your business realize the behavior and expectations of your customers in a more holistic way.

Our Success Stories

60+

Years Of Management
Team Experience

20+

Countries
Catered To

300+

Deployments

12+

Business Verticals

1 Million+

Interactions
Handled / Day

Our Recognitions in the CX Arena

ChannelWorld Premier 100 Awards & Symposium 2017

Honorable Mention at CIOReviewIndia, June 2019

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