Predictive Dialer is considered as an essential tool in many industries like Banking, Insurance, Travel, Hospitality, Healthcare, Retail, Real Estate and other. It plays a vital role in the success of collections and B2B lead generation strategies that companiesneed to run their business.
Predictive dialers act as the middle man between the call center agents and customers. Instead of relying on costly methods like answering machines, predictive dialers can help businesses reach their customers quickly and easily.
Below we are highlighting predictive dialer industry use cases: :
Banking and Finance for Credit Card & Loan Collection
This use case is about how banks use a predictive dialer to collect their credit card and loan payments from customers. Predictive dialers help banks with their collection process by making sure that all their customers are contacted in the most efficient manner possible. Call centre dialer software can help financial institutions track down delinquent accounts easily and reach out to customers who have not paid on time with reminders through phone calls.
The predictive dialer system allows banks to save time and money by allowing them to update their clients’ contact information instantly through a centralized database, which means they don’t have to manually dial each customer anymore. They can also use the outbound call center software to schedule specific calls at specific times so that they don’t waste time making unnecessary calls during busy hours or on weekends when most people are not available at work or home. This use case has helped banks save up to 40% of their collection costs while increasing their collections rate by up to 30%.
Healthcare for Appointment Reminders
Predictive dialers are an essential tool for any business that has a call center and needs to contact customers on a regular basis.The following are some common use cases for call centre dialer software systems in the healthcare industry:
Appointment reminders – With a predictive dialer system, doctors can call patients to remind them when their next appointment is scheduled. This ensures that patients show up on time and helps the doctor’s office schedule its appointments more efficiently.
Survey reminders – Healthcare companies or hospitals can also use predictive dialers to complete surveys about their experiences during checkups or visits with specialists. This helps ensure that all patients have an opportunity to share their thoughts about their doctor’s practice and allows doctors to identify areas where they need to improve care delivery or customer service.
Follow-up calls – Many healthcare professionals use predictive dialers to monitor patients’ conditions after treatment has been received from the doctor’s office or hospital. This allows them to provide additional support if needed or simply provide updates on how a patient is doing after leaving the facility.
Retail – Abandoned Shopping Cart Process
Retargeting is a marketing strategy which enables you to reach users who have already visited your website or app. It helps you to increase the conversion rate of your visitors by reminding them about your product, presenting a better offer or assisting them in sales..
This is where predictive dialer comes into play! call centre dialer softwares can be used for sophisticated Ecommerce use-cases such as calling customers if they have abandoned the car or dropped in between the payment process, etc. By using outbound call center software, these retailers can make sure that these leads don’t slip through their fingers and turn into actual sales.
Travel and Hospitality : Up-Selling and Cross-Selling
Predictive dialers are used in the travel and hospitality industry to boost customer engagement. The predictive dialer allows businesses to reach out to customers who haven’t booked a trip yet, or who might be interested in one of their other products and services.
Hotels can use predictive dialers to upsell their rooms, which is especially effective when they’re trying to fill up rooms during off-peak months or times. If the hotel can sell more rooms during off-peak months, it will see a boost in profits.
The same applies for airlines that are looking for ways to increase profits through cross-selling. Predictive dialers allow airlines to reach out to customers who have booked flights and may be interested in add-ons like airport transfers or baggage insurance.
Travel agencies can also use outbound call center softwares to reach out to prospective travelers based on their past travel pattern who haven’t booked trips yet and offer them deals on last minute trips. This is especially beneficial if a customer has already paid for an upcoming vacation but plans have changed due to sickness or family emergencies.
Real Estate – Lead Generation
The real estate industry relies heavily on lead generation. Realtors need to find new customers to achieve their targets, so they use predictive dialers to generate leads by calling people who have expressed interest in buying or selling a home.
The outbound call center software automatically calls people who have expressed interest in real estate through property websites.
It also calls people who have a home for sale or rent listed with realtors in the area. The predictive dialer system helps realtors save time by automatically calling these potential clients for them, so they don’t have to do all of the legwork themselves!
Telecom – Upsell, Cross-Sell & Payment Reminders
Here are some use cases of predictive dialers in the telecom industry:
Upsell: Dialing campaigns can be planned on to upsell new data plans or cross-sell OTT plans and offers.This is especially useful when you have multiple products and services on offer and can give your customers a range of options.
Payment Reminders: When customers forget to pay their bills, it’s frustrating for both parties involved. The customer might feel guilty about forgetting about paying their bills, while you may lose out on profits that could have been made from their continued patronage if they had paid on time. You can use predictive dialers to remind them about payment deadlines so that they don’t miss out on these important dates again.
Takeaway: Predictive dialer is a savior for any industry dealing with a large volume of customers. If your customers want to hear from you more, be reminded then you’re certainly going to want to consider predictive dialer systems for your business. In the past few years, companies that have adopted outbound call center softwares for their collection retention processes have made some significant improvement in their KPIs. Explore more at https://www.intalk.io/outbound-contact-center-solution/1194