Empower your Workforce
Provide a Touch of Personalized Customer Experience
Intalk.io is a Multi-Channel Contact Center Solution equipped with enterprise-grade Communication abilities. Intalk.io unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform.
Our Success Stories
Years Of Management
Handled / Day
How Intalk.io Helps Improve Customer Satisfaction, Boosts ROI and Increases The FCR Rate, Across All Sectors and Departments
If you have CX on your mind, then this solution is for you! Intalk.io ensures that your customers have a seamless experience while interacting with you. A contact center solution that focuses on helping you overcome every hurdle and establishing stronger customer relationships.
If you want to make it big, you need to have the right tools! A contact center solution that helps steer your brand in the right direction by providing exceptional customer experience, and gives you an edge over your competition by maximizing your qualified leads.
Amplify the productivity of your sales team by focusing on the right leads. A contact center solution that empowers your team with the tools necessary to get maximum conversions.
Administer your marketing decisions like never before!
Gain deep insights on customer trends and behavior by analyzing customer interaction data, call recordings and other intelligent analytics.
Our Recognitions in the CX Arena
ChannelWorld Premier 100 Awards & Symposium 2017
Honorable Mention at CIOReviewIndia, June 2019
Multiple Requirements → One Solution
Intalk.io is available in On-Premise as Well as Cloud-Based Models.
If you are an enterprise or a large-scale BPO, and looking for complete control over your solution, then Intalk.io can be indigenously deployed in your office premises with the availability of industry-standard hardware. Research says that on-premise deployments contribute to a lower TCO and a better ROI within a 3-year time span.
Intalk.io cloud offering is beneficial for customers who are looking for a quick startup and those who aim to focus on their core business ideas without having the hassles of managing the contact center solution from an IT/Admin perspective. We provide an entire solution along with telephony options. The Intalk.io cloud model offers the same amount of features and functionalities without having the inconvenience of installing additional hardware from your end. It provides consistent uptimes along with undisrupted availability and has been deployed at various leading data centers. A cloud-based model that offers flexible scalability by allowing you to add and withdraw licenses according to your business requirements.
54% Of Customers Prefer Social Messaging Channels For Care Over Phone Or Email
The average response time for companies on Twitter is one day, seven hours, and 12 minutes. Yet, 64% of customers on Twitter expect a response from companies within one hour.
The average response time for companies on Facebook is 1 day, 3 hours, and 47 minutes. Yet, 85% of customers on Facebook expect a response from companies within six hours.
Our Clients Say
“Ever since deploying Intalk.io Customer Support Solution, our customer engagement and retention rates have constantly been on the rise! From a customer’s perspective, the overall experience has been phenomenal. We look forward to doing many more projects with Intalk.io.”
Mr. Ashish Gopal SaxenaChief Technology Officer at UGRO Capital Ltd
“We were looking for a solution that could be seamlessly integrated with our backend softwares. Our business model requires getting clients onboard on the fast track. Intalk.io empowered our agents with a single-screen interface for multiple tasks which subsequently helped us provide a seamless experience for all our customers. Intalk.io is a highly efficient and customer-oriented solution and we recommend it for all contact center requirements.”
Mr. Suraj SardaChief Accounts & Finance Officer at Astute Group
“We couldn’t have found a better contact center solution to help us independently handle all the customer queries across all our 12 brands. Intalk.io seamlessly integrated into our existing CRM, making available all the details of the telephony in our CRM itself and providing us with exceptional reporting and monitoring abilities. We have witnessed a tremendous growth in productivity - around 29% - after employing Intalk.io as our contact center solution. I would personally recommend Intalk.io for all businesses that would like to enhance their customer experience..”
Mr. Mukhtar AnsariAssociate Vice President - Information Technology & Infrastructure - Rebel Foods