Intalk.io
Call Center Solution for BPOs

Get in Touch

By entering your details you will be opted-in to receive future communications from our team.
  • Our Client - HDFC
  • Our Client - Airtel
  • Our Client - rebelfoods
  • Our Client - Swipe
  • Our Client - DHL

Starting a call center can be quite challenging. There are many things that a business owner has to keep in mind before establishing a call center. Starting with the right contact center solution can be one of the most important aspects of planning a proper strategy during the initial stages.
Intalk.io is a Multi-Channel Contact Center Solution equipped with enterprise-grade Communication abilities. Intalk.io unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform.

Following are the features of Intalk.io that are quite advantageous for BPOs:

On-Premise for BPOs

If you are an enterprise or a large-scale BPO, and looking for complete control over your solution, then Intalk.io can be indigenously deployed in your office premises with the availability of industry-standard hardware. Research says that on-premise deployments contribute to a lower TCO and a better ROI within a 3-year time span.

Cloud-Based Model – Quick & Easy Installations

The Intalk.io cloud model offers the same amount of features and functionalities without having the inconvenience of installing additional hardware from your end. It provides consistent uptimes along with undisrupted availability and has been deployed at various leading data centers. Intalk.io offers flexible scalability by allowing you to add and withdraw licenses according to your business requirements.

Data Security for BPOs

Intalk.io ensures that your customers’ card payment data and other confidential data is always secure. Intalk.io is strictly compliant to the Payment Card Industry Data Security Standards (PCI DSS) and other industry norms to always keep customer information safe within your system.

Scalability & Flexibility

Intalk.io can easily support all your agents without the need of any additional infrastructure or hardware. With a cloud contact center solution, an increase in the number of agents will not equal to an increase in the infrastructure or extra costs in terms of hardware installations. Intalk.io is a perfect fit for both small and large scale organizations. Intalk.io offers unlimited scalability to keep up with the increasing demand without adding to the costs or the taking up space for hardware in any way.

Intalk.io Mobile App

Your agents won’t always be available to log in to their system, this can turn out to be a hindrance to providing a good customer experience. Let not your agents’ availability limit the experience that you provide to your customers. Ensure that your agents are always there for your customers with Intalk.io.

  • Track Agent Activity
  • Easy access to Customer Details
  • Security
  • Privacy

Integrations

Intalk.io contact center platform seamlessly integrates with various solutions to provide additional features and to create a better experience for your agents as well as your customers.

  • CRM
  • Helpdesk Software
  • Chatbot integration

Our Success Stories

60+

Years Of Management
Team Experience

20+

Countries
Catered To

300+

Deployments

12+

Business Verticals

1 Million+

Interactions
Handled / Day

Our Recognitions in the CX Arena

ChannelWorld Premier 100 Awards & Symposium 2017

Honorable Mention at CIOReviewIndia, June 2019

WhatsApp chat