Assess, Adapt & Overcome

The BFSI industry has been in the center of many disruptive changes in recent years & the current market trend suggest that this sector will enjoy tremendous growth in the near future.

Common Challenges

• Poor Customer Interaction Management
• Multiple Engagement Channel Endpoints
• Inefficient Collection Process

Intalk.io offers enterprise-grade businesses communication solutions to help the BFSI industry adopt modern digital communication systems to keep pace with and interact with its huge customer base. Our solution helps players in the industry to optimize their Business Processes, such as Collections, Customer service, etc. Banks & other financial institutions equipped with Intalk .io, can deliver effective & consistent Customer Interaction Management across all engagement channels.

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The Telecom Vertical is always on the lookout for technological solutions which help Increase conversions, reduce churn and take advantage of cross-selling and up-sell opportunities.

Common Challenges

• Large customer interaction volumes
• Inefficient calling processes & campaigns
• Inconsistent Customer Experience between multiple channels

To handle the huge customer volumes for this industry vertical, Intalk.io offers dynamic process automation capabilities. Furthermore, the unification of multiple customer interaction channels by our Customer Interaction Management System allows businesses within this industry to deliver consistent customer experience across all engagement channels. Our Real-time reporting feature enables swift campaign management, which leads to highly productive customer engagement protocols.

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The Healthcare industry is a booming one, which is becoming more advanced each & every day. NASSCOM predicts that the industry is expected to grow 1.5 times by 2020.

Common Challenges

• Inconsistent multi-channel engagement
• Weak connectivity between stakeholders
• Target the right engagement channels

Communication between numerous stakeholders involved in this industry vertical can be improved significantly with the help of Intalk.io Interaction Management & real-time Reporting System. Intalk.io allows the unification of all modern engagement channels such as phone calls, webmails, social media, IM, chatbots or text, allowing for consistent Customer engagement & experience across all channels.

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According to Business Wire, Dublin, the global education services market was estimated to be around $1965 billion as of 2017.

Common Challenges

• Ineffective Multi-Channel Customer Engagement
• Inefficient Customer Updates & Notifications

With the help of Intalk.io, the Education industry can proactively engage with students and other stakeholders across all modern customer engagement channels & deliver consistent Customer experience with real-time alerts & notifications and much more..

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According to the latest UNWTO World Tourism Barometer, the Travel & tourism industry enjoyed an impressive growth of 7 percent to reach a total of $1.3 billion in 2017.

Common Challenges

• Ineffective Customer Engagement
• Slow Customer Updates & Notifications
• Huge Customer Interaction Volumes

It is obvious that Travel & Tourism industry customers expect exceptional Customer service. With Intalk.io businesses in this industry can avail impressive Customer Interaction Management capabilities, across multiple engagement channels. Furthermore, businesses can ensure uninterrupted Customer experience, with real-time alerts notifications, and much more.

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The rapid pace of urbanization and the recent increase in household income has made the real-estate industry grow at an astonishing rate. With really stiff competition within the industry, businesses in this vertical need to deliver impeccable customer experience to keep their brand afloat and attract new customers.

Possible Applications

• Payment Notification & Alerts
• Offer Notifications
• Overall better customer engagement

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Exceptional Customer Experience is the most relevant to the e-commerce industry. The customer’s buying decision is greatly influenced by customer service and thus, it is imperative for e-commerce players to adopt the best customers interaction management practices to create and retain loyal customers.

Possible Applications

• Reduced handling Times
• Unification of multiple engagement channels
• Improved agent productivity

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Governments need to engage with multiple stakeholders using numerous engagement channels. Bu unifying all channels and ensuring highly secure access controls and other compliances, Intalk.io offers streamlined & uninterrupted customer engagement utilities, which can be integrated with numerous third-party software and systems.

Possible Applications

• Security & Compliances
• Updates & Notifications
• Secure & effective Engagement across multiple stakeholders

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