Cloud Based Call Center Solution - Intalk.io

Intalk.io
Cloud Based
Call Center Solution
for Home-Based
Call Center Agents

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    • Our Client - Lokmanya Hospitals
    • Our Client - Bahrain Specialist Hospital
    • Our Client - HDFC
    • Our Client - Airtel
    • Our Client - rebelfoods
    • Our Client - Swipe
    • Our Client - DHL

    No Hardware. No Software. No Cap-Ex.

    Taking Customer Support Beyond The Walls Of Your Office Premises.

    Your first reaction may be to Panic, But Don’t!

    Intalk.io Home Based Call Center Solution helps to improve your customer services and agent productivity with it’s virtual, powerful, easy to use, cloud based solution.

    Features of Intalk.io Home Based Call Center Solution:

    Cloud-based Solution

    Multi-Channel Interaction Handling

    Real-time Monitoring

    Advanced Automated Dialer

    Sticky Agents

    Mobile Agent

    Historic Report and Real-time dashboard

    Customer SAtisfaction Rating

    Call Disposition Codes

    Automated Broadcast

    WebRTC based Telephony

    Dynamic Campaign Management

    Intalk.io Contact Center’s flexible architecture makes home-based agents cost-effective, time saving and result oriented for your business.

    Our Success Stories

    60+

    Years Of Management
    Team Experience

    20+

    Countries
    Catered To

    400+

    Deployments

    12+

    Business Verticals

    1 Million+

    Interactions
    Handled / Day

    Benefits of Intalk.io Home Based
    Call Center Solution

    Benefits of Intalk.io Home Based Call Center Solution - Intalk.io
    1. Intalk.io’s cloud based contact center solution will make sure that you are always connected to your customers via call, email, social media or chat sessions, no matter where you are.
    2. Agents and supervisors can be just as productive as if they were all working at the same location.
    3. Intalk.io’s comprehensive dashboard of monitoring and reporting helps you get reports of all the conversations that you have with customers on different channels of engagements such as voice, email, SMS, and Social Media. A well-presented dashboard to help you have a quick analysis of all the vital business operations. Intalk.io allows you to view the details of callers that are lined up in the queue and helps you keep a tab on all the activities of your agents.

    Empower your Team!

    Intalk.io virtual call center solution can easily integrated in your eisting CRM or Helpdesk ticketing system allowing agents to provide more personal and productive support. Since it’s cloud-based, agents can simply log into the web-based application to begin taking customer calls, emails or chat sessions, anywhere in the world – they just need internet, login credentials and headphones. For teams looking for virtual call center solutions, Intalk.io helps agents resolve issues faster and improve customer support operations, and deliver better customer experiences.

    Empower your Team - Intalk.io

    Seamless CRM Integrations

    Intalk.io seamlessly integrates with various solutions to provide additional features and to create a better experience for your agents as well as your customers.

    • Smart Service Desk - Intalk.io
    • Freshdesk - Intalk.io
    • Zendesk - Intalk.io
    • Microsoft Dynamics - Intalk.io
    • Suite CRM - Intalk.io

    ChatBot Integration

    Increase Agent Efficiency with Artificial Intelligence. Create an unforgettable personalized experience for all your customers.

    Intalk.io Mobile App - Intalk.io

    Provide a Touch of Personalized Customer Experience

    Intalk.io is a Multi-Channel Contact Center Solution equipped with enterprise-grade Communication abilities. Intalk.io unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform.

    Never feel out of place:

    The Intalk.io virtual call center solution makes available all the information of your customers easily to ensure that you never feel out of place when you interact with your customers.

    Never feel out of place - Intalk.io

    Our Recognitions in the CX Arena

    ChannelWorld Premier 100 Awards & Symposium 2017

    Honorable Mention at CIOReviewIndia, June 2019

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