Debt collection is not an easy business. We understand the rules and regulations that a debt management company has to follow. Making even a minor mistake can cost you a lot of money.
Intalk.io ensures that you can follow all the regulations to the minutest details. Intalk.io will facilitate the work of your collection agents and give you an edge over your competition.
As a debt collection supervisor, your team’s performance is your primary responsibility. Training new agents can be quite a challenge, given the fact that there are many guidelines that need to be followed while making debt collection calls.
Intalk.io provides supervisors with the following features:
Quality Monitoring Supervisor
The responsibilities of following the guidelines of the government fall squarely on the shoulders of the quality monitoring team. Intalk.io ensures that your quality monitoring team has all the necessary tools to ensure that the debt collection agents follow all the guidelines while making their calls.
The More Calls you Make, the More Money you Take!
Increase calling efficiency, make more calls in less time; skip voicemails and busy lines.
Suppose, Kirk is one of the best collection agents that you have, but you know that he can do better. He makes calls back to back but wants to improve even further. How can you help him?
A Proactive Dialer!
A dialer that makes automatic calls and significantly improves the productivity of your agents. Given are a few features of Intalk.io’s predictive dialer:
- Detects busy lines and answering machines and avoids it so that you reach straight to an available debtor
- Places calls without manually dialing
- Predicts when your call is about to end, and pre-dials numbers
Automatic payment Reminder & Broadcaster
Intalk.io captures the immediate attention of your audience by sending pre-recorded messages and voice recordings to numerous recipients at once. How can it help you?
- Send reminders to debtors of their upcoming payments
- Broadcast your services to your potential clients
Call them when you should!
Each country has different laws on when you can make debt collection calls. In India, you can make debt-related calls only from 7 am to 9 pm, while in the US, the timings vary from state to state. Intalk.io ensures that you do not make calls on the timings that violate the guidelines of the government.
Set and run campaigns according to time zones. Don’t get sued by calling at the wrong time at the wrong place.
DNC List Management
In the US and many other countries, if a person explicitly requests you not to make calls, it is against the law to call them any further.
Intalk.io flags such a contact to ensure that you never accidentally call them again.
Dynamic Campaign Execution
Run campaigns according to your requirements and get maximum responses.
Maximize your team’s productivity! Intalk.io allows you to execute multiple campaigns at one time and consequently optimizes your overall campaign results.
Intelligent Prompts (CTI Pop-Ups)
Get information on the debtors while making calls. Intalk.io prompts important information such as:
- Creditor Name and Information
- How much money is owed
- Address details
- Year of loan
- Details of previous conversations
- Other Dynamic Data Display
Meeting & Callback Scheduler – Handle PTPs Efficiently
Intalk.io will help remind your agents of a task that they have to do on a particular day:
- If your agents have a meeting with their supervisors that they have to attend at a certain time
- If a debtor promises to pay on a certain day or time
Assign breaks to your agents
In debt collection processes, break times need to be well coordinated. Supervisors need to ensure that break timings do not interfere with the everyday campaigns.
- Set reminders for supervisors when an agents’ break-time ends
- Route calls to other agents while an agent’s on break
- Easily track lunch, tea, washroom and other breaks that your agents usually take
Security at its Best!
We have designed Intalk.io in such a way that all your customer data is perfectly safe. Intalk.io is compliant to PCI DSS and all other major security standards. Make sure that there isn’t any protocol breach and only authorized personnel is allowed to access the sensitive information of your customers.
What Our Clients Have To Say
“Ever since deploying Intalk.io Customer Support Solution, our customer engagement and retention rates have constantly been on the rise! From a customer’s perspective, the overall experience has been phenomenal. We look forward to doing many more projects with Intalk.io.”
Mr. Ashish Gopal SaxenaChief Technology Officer at UGRO Capital Ltd
“We were looking for a solution that could be seamlessly integrated with our backend softwares. Our business model requires getting clients onboard on the fast track. Intalk.io empowered our agents with a single-screen interface for multiple tasks which subsequently helped us provide a seamless experience for all our customers. Intalk.io is a highly efficient and customer-oriented solution and we recommend it for all contact center requirements.”
Mr. Suraj SardaChief Accounts & Finance Officer at Astute Group
“We couldn’t have found a better contact center solution to help us independently handle all the customer queries across all our 12 brands. Intalk.io seamlessly integrated into our existing CRM, making available all the details of the telephony in our CRM itself and providing us with exceptional reporting and monitoring abilities. We have witnessed a tremendous growth in productivity - around 29% - after employing Intalk.io as our contact center solution. I would personally recommend Intalk.io for all businesses that would like to enhance their customer experience..”
Mr. Mukhtar AnsariAssociate Vice President - Information Technology & Infrastructure - Rebel Foods