Today 80% of buyers will pay more for a better customer experience! Customers don’t buy your products but the experience that comes with them. This is where CRM comes into the picture where all the data of the customer is available on the screen of the agent. Wouldn’t it be amazing for your agent and customer alike when the agent has all the required details of the customer that they are talking to and are able to service them better? And for the customer, who would feel delighted to know that the organization knows what they want and that they don’t have to explain every detail to the agent. This is where your product sells as a whole, not just the product but the experience you have to offer.
Freshdesk CRM Platform:
Freshdesk is a leading platform to provide customer support services for small businesses and companies. Intalk.io is a call center service that is made to fit like a glove in the Freshdesk ecosystem. Freshdesk CRM integration with intalk.io calling software will enable your agents to get all support, sales, and marketing activities under a single screen. The software allows you to move seamlessly from the desktop to the phone with just one click. This will allow your team members to pick up calls at their convenience without logging into a separate phone system.
Freshdesk Integration – Single Sign-On:
As an organization, you don’t have to install another software and your agents don’t have to go through rigorous training to understand the intalk.io software. It is seamlessly integrated into the Freshdesk CRM interface that can be signed on with a single click. Your agent doesn’t have to remember multiple IDs and passwords as well, another menial task out of their way to make their day even more productive.
Freshdesk Integration – Easy Access To Customer Information:
It is beneficial to have all the information of the customer at your disposal when they call as it will help your agents troubleshoot the problem even faster. The customer might be calling for a query that they have or a problem that they are facing, it would be of great use to the agent if they know what were the last purchases of the customer and what was the last interaction that they had with another agent on what topic. Freshdesk CRM integration will help with details as such and will keep the agent on toes to help the customer and even the customer would be happy to know that they don’t have to repeat themselves.
Freshdesk Integration – Calling is simply one click away:
Freshdesk CRM integration with intalk.io software enables your agents to make a call with just one click as opposed to manual dialing that would create numerous errors and waste time for the agent.
As intalk.io integrates with Freshdesk seamlessly, the agent can click on the number of the customer that they wish to call and the call will be automatically placed. The amount of time taken to dial those numbers manually will decrease much significantly which will help the agents not get fatigued and use that time to better use.
Freshdesk Integration – Call Reports and Voice Logs:
In order to optimize the process, it is crucially important to make an informed decision, and what better than call reports and voice logs. Freshdesk CRM integration with intalk.io calling software will help you extract call reports to understand how your process is functioning and will enable you to course-correct the process so that it can reach the desired goal. Voice logs will help you learn how the customer agent interaction is progressing and what can be done to improve it. It will help you understand what process can be automated where you can remove agents from that particular task and assign them many important tasks.
Freshdesk CRM Integration – CTI Pop-Ups:
A call center software can be easily added to the current system wherein the CTI pop-ups will help the agents with all the details of the customer who is calling. This will give the agents a clear picture of what the problems might be or what was being sold to the customer earlier or what interaction they had earlier with other agents. Details as such will help the agent serve the clients better.224