Delivering products isn’t enough!
Delivering seamless shoppers’ satisfaction is the need of the hour.
“The secret sauce of Amazon, the number one thing that has made us successful by far is obsessive compulsive focus on the customer as opposed to obsession over the competitor.”
“Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans.”
– Ken Blanchard
Building Brand Loyalty
Here’s a good marketing strategy: Improve your customer experience to the point that your customers start doing it for you. Having a good product and competitive prices are not enough.
The consumers nowadays are looking for comfort and a good customer experience. If you give them that, you have a won yourself a recurring buyer.
Our Success Stories
Years Of Management
Handled / Day
How can Intalk.io Retail & eCommerce Cloud Contact Center Solution help?
Intalk.io for the retail and e-commerce industry is the answer to your CX problems! The features of Intalk.io will give you an edge over your competition. This is how Intalk.io can take your Retail and Ecommerce business to the next level.
Providing 24/7 Support a problem?
Intalk.io’s mobile app will ensure that your agents are in contact with your customers no matter where they are. Interact with your customers on-field or at the comfort of your homes.
CTI Integration with CRM
Don’t waste your time searching customer information!
Intalk.io for the retail and e-commerce industry displays all the information of your customers to your agents before they get in conversation with them.
If you already have a Helpdesk software or a CRM, Intalk.io is a perfect fit for you. Integrate Intalk.io for e-commerce industry with your existing CRMs and experience an effortless calling experience; resolve all customer queries quickly!
Transform your CRM experience – increase your agents’ efficiency and subsequently, your ROI. The right tweaks made, to make the best even better!
Reporting and Analytics
“Those who fail to learn from history are condemned to repeat it.”
– Winston Churchill
Graphs, Reports and Analytics for managers to make smarter, data-driven decisions.
Real-Time Analytics – Intalk.io empowers you to monitor your agents on a real-time basis. Provide them pointers that would help them improve, record the conversations of your agents, analyze the quality of the calls.
Agent productivity reports – Get a detailed report of your agents’ performance and know where your agents stand.
Reaching out to more Customers
Reaching out to a larger customer base is very important!
Intalk.io for the retail and e-commerce industry helps you get in touch with more customers with the help of some amazing outbound features:
Voice Blaster: A feature that helped send multiple voice recordings and notifications simultaneously in the most simplified manner to their existing patients and their potential customers
Proactive Dialing: A feature that helps make multiple calls at one time and reach out to maximum customers in minimum time.
Our Recognitions in the CX Arena
ChannelWorld Premier 100 Awards & Symposium 2017
Honorable Mention at CIOReviewIndia, June 2019