What Do Customers Expect Nowadays?
What Are The Barriers That Businesses Face?
How can Intalk.io help?
Immediate Responses
Web Callback – Intalk.io will give your customers an immediate callback if they raise a request on your website
Multi channel interaction – Intalk.io provides a single interface for your agents to allow them to respond to customers on voice, SMS, social media and emails
Friendlier Conversations
Sticky Agent – Intalk.io connects your customers to the same agent each time they call, so that they feel comfortable and connected during each conversation.
CTI pop ups – Intalk.io makes available all the information of your customers easily, to ensure that you never feel out of place when you interact with your customers.
Quick Resolution
CRM Integrations – Integrate intalk.io with your existing CRMs and experience an effortless calling experience; resolve all customer queries quickly!
CTI pop-ups – Don’t waste your time searching customer information! Intalk.io displays all the information of your customers to your agents before they get in conversation with them.
Agent productivity not upto the mark?
Reporting and analytics – Monitor your agents on a real-time basis and give them pointers that would help them improve, record the conversations of your agents analyze the quality of the calls.
Agent productivity reports – Get a detailed report of your agents’ performance and know where your agents stand.
Having Limited Resources?
Intelligent IVR – Intalk.io routes calls to your agents only if it deserves their attention. With the help of automation and self service, Intalk.io resolves trivial customer queries effectively on its own.
Providing 24/7 Support a problem?
Intalk.io’s mobile app will ensure that your agents are in contact with your customers no matter where they are. Interact with your customers on-field or at the comfort of your homes.
Understanding customer behavior and trends
Intalk.io helps you understand your customers’ experience after every interaction. Customer satisfaction surveys that will help your business realize the behavior and expectations of your customers in a more holistic way.
Our Success Stories
60+
Years Of Management
Team Experience
20+
Countries
Catered To
400+
Deployments
12+
Business Verticals
1 Million+
Interactions
Handled / Day
Our Recognitions in the CX Arena
ChannelWorld Premier 100 Awards & Symposium 2017
Honorable Mention at CIOReviewIndia, June 2019
